Program Administrator

🕒 Maio 21

🚗 Michigan – Remoto

🚗 Michigan – Remote

⏰ Tempo Integral

🟢 Júnior

🖥️ Administração

🚫👨‍🎓 Sem graduação necessária

🦅 Patrocina Visto H1B

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OneMagnify

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1967

🤝 B2B

🛍️ Comércio Eletrônico

🤖 Inteligência Artificial

B2B • eCommerce • Artificial Intelligence

OneMagnify é uma empresa focada em criar experiências ótimas para o cliente através da transformação digital. Eles se especializam em uma variedade de serviços, incluindo pesquisa de clientes, experiência de marca, design UI/UX, desenvolvimento de websites, e-commerce e mídia programática alimentada por IA. Ao aproveitar estratégias baseadas em dados e tecnologia, a OneMagnify melhora o engajamento do cliente e desenvolve experiências personalizadas em escala para seus clientes.

Descrição

• Deliver Reliable Client Program Support • Serve as a primary point of contact for Dealers, Independent Repair Facilities, and customers via phone and email, aligned to defined SLAs and client expectations • Provide clear guidance on program rules, eligibility, and technical website issues tied to active automotive programs • Maintain consistent follow-through on inquiries so issues are resolved, not just acknowledged • Conduct semi-scripted outbound mystery shop calls to dealers and independent repair facilities • Observe and assess customer service interactions against program guidelines • Capture findings accurately to support quality and program improvement efforts • Work across multiple systems simultaneously, including client-owned platforms and OneMagnify tools • Use Salesforce Service Cloud to manage contact records, cases, and follow-ups • Apply solution-focused thinking to identify root causes and escalate issues appropriately • Facilitate dealer and customer rewards programs, including processing financial payouts as defined by client programs • Ensure data accuracy and compliance when handling sensitive personally identifiable information (SPII) • Partner with operations and delivery teams to keep programs running smoothly end to end • Communicate regularly with OneMagnify teammates through Microsoft Teams, email, phone, and on-camera meetings • Share patterns, issues, and feedback that help improve program execution and customer experience • Operate within OneMagnify’s quality standards and documented work practices

🎯 Requisitos

• High school diploma or equivalent experience • At least 3 months of customer service experience in a call center, operations, or client-facing environment • Clear written and verbal communication skills with a focus on follow-through • Comfort working in Microsoft Outlook, Word, and Excel • Ability to navigate multiple systems and resolve basic technical issues in a remote setting • Experience handling sensitive customer information with care and discretion • A customer-first mindset balanced with accountability to process and accuracy • Demonstrated initiative in day-to-day work

🏖️ Benefícios

• Flexible work arrangements