Senior Client Success Manager

🕒 Outubro 30

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $150.000 - $170.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 2%

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Descrição

• Own the full post-sale client relationship from implementation through renewal and expansion • Drive active implementations from sales handoff through go-live • Own project plans, critical paths, and client-facing communication from kickoff through launch • Surface implementation risks, recommend fixes, and hold internal teams to timelines • Track adoption and engagement from launch day and recommend actions to increase engagement • Build implementation playbooks based on each launch • Lead executive relationships for named accounts and maintain stakeholder maps • Run quarterly business reviews and present program performance • Monitor adoption, engagement, and clinical outcomes across the portfolio • Lead renewal and expansion conversations and support Sales in closing • Build the post-launch operating model, including QBR framework, adoption monitoring, and account health reporting

🎯 Requisitos

• 8+ years in client delivery or client success in healthcare or health tech • Experience covering both implementation and account management • Experience owning enterprise client relationships at the executive level, including QBRs and renewal conversations • Experience running complex, cross-functional implementations against a project plan where the playbook was still being written • Experience managing a portfolio of accounts at different lifecycle stages simultaneously, with competing priorities and limited support • Experience working at an early-stage or scaling company and defining scope as the role expanded • Comfort presenting program performance to health plan executives • Experience with complex, multi-stakeholder implementations in healthcare or health tech • Ability to deliver difficult updates directly, hold scope boundaries, and establish clear next steps • Must complete employment eligibility verification through E-Verify • Must provide required application materials, including resume, LinkedIn profile, and location • Visa transfer or sponsorship status must be disclosed

🏖️ Benefícios

• Equity • Bonus • Comprehensive healthcare • Vision and dental coverage • 401K • Unlimited PTO • Parental Leave • Significant opportunities for broad ownership and professional development • Direct interface with executives at leading technology and healthcare organizations • AI-driven healthcare experiences with meaningful patient impact

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