Customer Success Manager – Commercial

🕒 Abril 23

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Covalent

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2020

💼 Consultoria

🎖️ Defesa

📦 Logística

💰 Seed Round em 2021-01

Consulting • Defense • Logistics

A Covalent é uma empresa que oferece uma plataforma abrangente de operações da força de trabalho, projetada principalmente para operações de manufatura. Suas soluções focam na otimização da gestão de dados da força de trabalho, permitindo que os fabricantes gerenciem e otimizem o fluxo de sua força de trabalho como fariam com outros ativos críticos. A Covalent oferece um conjunto de soluções táticas, incluindo alocação inteligente de trabalho, gestão de capacidades e APIs de integração. Eles ajudam a criar um modelo digital das capacidades dos trabalhadores, capturar dados em tempo real de treinamentos e execuções de trabalho, e equipar líderes de linha de frente com ferramentas para melhorar os processos de manufatura. A plataforma da Covalent é particularmente benéfica para indústrias altamente regulamentadas, como aeroespacial, defesa e automotiva, aprimorando a eficiência e a conformidade da força de trabalho.

Descrição

• - Own and grow a book of Commercial accounts end-to-end • - Monitor account health and usage metrics, taking proactive action • - Identify churn risks early and implement mitigation plans • - Conduct training and adoption sessions • - Partner with Sales, Implementation, and Product to solve customer problems • - Maintain accurate documentation, notes, and account visibility • - Identify and drive opportunities for upsell or expansion • - Accountable for renewal outcomes by maximizing customer value realization, engagement, and long term growth • - Serve as a trusted advisor for your Commercial clients

🎯 Requisitos

• - 3+ years in a customer-facing role at a technology company • - Experience owning your own book of business, ideally in Commercial or startup environments • - Track record of solving problems independently and driving results • - Strong communication skills-clear, confident, and persuasive • - Highly organized with strong attention to detail • - Comfortable working with ambiguity and defining your own processes • - Self-starter who thrives in a fast-moving, scrappy environment • - Experience with tools like Zendesk, Jira, or analytics platforms • - Previous experience in SaaS • - Knowledge and work history within the manufacturing or industrial markets • - Given the industries we serve, this position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes a US Citizen, lawful permanent resident, refugee, or asylee.

🏖️ Benefícios

• Why Covalent?At Covalent, you’ll join a company solving meaningful operational problems for manufacturers that build critical products: from aircraft engines to defense systems. • You’ll have real ownership, direct customer impact, and the opportunity to help shape how Customer Success scales in a growing company. This is a chance to work with a strong team, serve respected industrial brands, and build your career inside a category-defining software platform with significant growth ahead. • **Perks:** • - Becoming an early contributor to a growing customer organization in a high-growth startup • - Working with company leadership and a highly collaborative cross-functional team • - Opportunities for professional development and career growth • - Competitive base salary & benefits • - Fully remote work environment • - Home office stipend and Learning & Development program