CSM, Mid Market

Vaga não está no LinkedIn

🕒 Abril 22

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $76.608 - $139.104 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

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Hinge Health

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2014

🏥 Saúde

💼 Consultoria

🧘 Bem-estar

💰 $400.000.000 Series E - Hinge Health em 2021-10

Healthcare • Consulting • Wellness

A Hinge Health é uma empresa de saúde digital que oferece cuidados virtuais para problemas musculoesqueléticos, incluindo fisioterapia guiada, terapia do assoalho pélvico e uma equipe de cuidados dedicada (fisioterapeutas, treinadores de saúde, especialistas ortopédicos) apoiada por ferramentas impulsionadas por IA e rastreamento de movimento em 3D. Oferece uma experiência de cuidado baseada em aplicativo e um dispositivo vestível aprovado pela FDA (Enso) para alívio da dor sem medicamentos, atendendo tanto pacientes individuais quanto clientes corporativos, como empregadores e planos de saúde, com contratos baseados em valor e programas focados em ROI.

Descrição

• Ramp up on our product, internal tools, and client lifecycle processes • Build relationships with your book of Mid Market clients, complete onboarding with your team, and begin independently managing day-to-day client needs • Drive best-practice enrollment communications campaigns aimed at achieving annual enrollment goals • Craft compelling data-driven stories for clients, consistently securing buy-in on standard communications plans with a 95%+ opt-in rate • Drive revenue by ensuring your clients maximize the impact of Hinge Health's enrollment communications • Ensure 100% client retention with world-class satisfaction (9+ NPS scores) • Turn clients into advocates and partner with Commercial teams to fulfill sales references and Marketing/PR requests • Ensure your clients are offering Hinge Health's full suite of products to maximize member impact • Contribute to team excellence by serving as an onboarding buddy and helping establish best practices as our team grows

🎯 Requisitos

• 2+ years of experience in client success, account management, or a related client-facing role • Demonstrated ability to manage a book of business across various stages of the client lifecycle, using tools and resources to monitor deadlines and deliverables • Experience building relationships with diverse stakeholders (clients, consultants, health plans, cross-functional partners) • Ability to tell stories with data — pulling meaningful insights from reports and presenting recommendations that drive customer decisions • Strong written and verbal communication skills, including confident presentation abilities

🏖️ Benefícios

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. • Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. • Modern life stipends: Manage your own learning and development