Customer Success Manager

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DBeaver

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

🏢 Corporativo

⚡ Produtividade

Software • Enterprise • Productivity

O DBeaver é um software profissional de gerenciamento de dados confiável por especialistas por sua capacidade de lidar com várias fontes de dados SQL, NoSQL e em nuvem. Ele fornece ferramentas para administração de banco de dados, visualização de dados, script SQL e migração de dados, tornando-o adequado tanto para usuários técnicos quanto de negócios. O DBeaver oferece vários produtos, incluindo versões para usuários individuais e equipes, visando simplificar operações complexas de banco de dados e melhorar a colaboração através de recursos avançados como um Editor SQL e mecanismos de segurança.

Descrição

• Proactively engage customers to ensure timely renewals and identify opportunities for expansion. • Develop strong relationships with key decision-makers and become a business partner within customer organizations to understand their evolving needs and align our solutions to meet their goals. • Drive key Customer Success metrics, including renewal retention rate, expansion dollars, and reducing churn, through effective relationship management and deal processing. • Facilitate customer onboarding and engage customers post-onboarding through regular check-ins, Quarterly Business Reviews (QBRs), etc. • Provide ongoing support by working closely with the technical support team to address customer inquiries and resolve issues. • Collect and analyze customer feedback to improve Customer Satisfaction Score, Net Promoter Score, product development, and enhance the overall customer experience.

🎯 Requisitos

• 2+ years of experience in a Customer Success or Account Management role with exposure to renewals or upselling, QBRs, and customer feedback. • Strong background in building and nurturing customer relationships. • Familiarity with sales processes, including negotiating, closing, and managing deals. • A proactive approach to identifying customer needs and providing tailored solutions. • Excellent communication, interpersonal, and presentation skills. • Experience with CRM systems • Bonus Skills: Experience working with database management systems (DBMS), database-related products, or developer-focused products • Background in open-source technology sales or engagement. • Experience with Hubspot is a plus

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development