Customer Success Partner, Enterprise

🕒 Junho 30

🗽 New York – Remoto

🗽 New York – Remote

💵 $90.000 - $100.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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CreatorIQ

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2014

📣 Marketing

📱 Mídia

☁️ SaaS

Marketing • Media • SaaS

CreatorIQ é uma plataforma líder de software para marketing de influência que ajuda marcas de diversos setores a expandir, gerenciar, escalar e mensurar seus programas com creators. Ela oferece ferramentas para descobrir creators, executar campanhas e otimizar performance com analytics avançados. A CreatorIQ foi projetada para ampliar o engajamento de marca, aproveitando o poder do conteúdo e das conexões com creators e comunidades de confiança. A plataforma é utilizada por empresas globais, organizações de mídia e esportes e marcas D2C (direct-to-consumer) para acompanhar, gerenciar e maximizar seus esforços de marketing de influência.

Descrição

• Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals. • Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements. • Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ’s self-service tools. • Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives. • Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale. • Partner with Product Support to route technical questions and product-related issues for efficient resolution. • Collaborate with Strategic Insights Team to deliver custom insights when customers require data analysis beyond platform capabilities. • Work closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities. • Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements. • Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management.

🎯 Requisitos

• Passionate about influencer marketing, creator content and social media measurement • 3+ years of experience in a strategic customer-facing role ideally working influencer marketing for an agency, brand or technology • Proven success managing toward business KPIs goals and customer advocacy metrics. • Skilled in navigating complex organizations and building relationships across multiple levels, from daily users to executive sponsors. • Thrives on solving problems and delivering thoughtful, customer-centric solutions. • Builds strong, trusted relationships and acts as a strategic advisor to your customers. • Approaches work with curiosity and a passion for learning—especially when it comes to new tools, trends, and marketing strategies. • Balances strategic thinking with day-to-day execution and follow-through. • Stays composed and adaptable in a fast-paced, evolving environment. • Experienced in using customer data to tell compelling stories, identify risk, and recommend strategies for success. • Highly organized, proactive, and able to manage a portfolio of enterprise accounts in a dynamic environment. • Confident leading structured engagements such as success planning sessions, business reviews, and roadmap discussions. • Collaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales. • Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.

🏖️ Benefícios

• People: work with talented, collaborative, and friendly people who love what they do. • Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us. • Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you! • Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave. • Whole Health Package: medical, dental, vision, life, disability insurance, and more. • Savings: a 401k (USA) plan to help you plan ahead. • Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).