Senior Customer Success Partner, Enterprise

🕒 Junho 30

🗽 New York – Remoto

🗽 New York – Remote

💵 $100.000 - $110.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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CreatorIQ

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2014

📣 Marketing

📱 Mídia

☁️ SaaS

Marketing • Media • SaaS

CreatorIQ é uma plataforma líder de software para marketing de influência que ajuda marcas de diversos setores a expandir, gerenciar, escalar e mensurar seus programas com creators. Ela oferece ferramentas para descobrir creators, executar campanhas e otimizar performance com analytics avançados. A CreatorIQ foi projetada para ampliar o engajamento de marca, aproveitando o poder do conteúdo e das conexões com creators e comunidades de confiança. A plataforma é utilizada por empresas globais, organizações de mídia e esportes e marcas D2C (direct-to-consumer) para acompanhar, gerenciar e maximizar seus esforços de marketing de influência.

Descrição

• Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals • Build strong, multi-threaded relationships with key stakeholders through consistent communication • Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity • Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives • Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale • Partner with Product Support to route technical questions and product-related issues for efficient resolution • Collaborate with Strategic Insights Team to deliver custom insights when customers require data analysis beyond platform capabilities • Work closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities • Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements • Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management

🎯 Requisitos

• 5+ years of experience in a strategic customer-facing role ideally working influencer marketing for an agency, brand or technology • Experience managing and supporting Fortune 500 brands, with a deep understanding of enterprise-level needs and expectations • Proven success managing toward business KPIs goals and customer advocacy metrics • Skilled in navigating complex organizations and building relationships across multiple levels • Thrives on solving problems and delivering thoughtful, customer-centric solutions • Approaches work with curiosity and a passion for learning—especially when it comes to new tools, trends, and marketing strategies • Experienced in using customer data to tell compelling stories, identify risk, and recommend strategies for success • Confidence leading structured engagements such as success planning sessions, business reviews, and roadmap discussions • Collaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales • Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira

🏖️ Benefícios

• Health insurance • 401k (USA) plan to help you plan ahead • 15 days vacation • Floating and set holidays • Wellness allowance • Paid parental leave • Surprise meal stipends • Work from home stipend