Senior Solutions Engineer

🕒 Maio 15

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Crescendo

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2024

🤖 Inteligência Artificial

☁️ SaaS

🤝 B2B

💰 $50.000.000 Series C - Crescendo em 2024-10

Artificial Intelligence • SaaS • B2B

Crescendo é uma plataforma de centro de contato e experiência do cliente (CX) nativa de IA que combina assistentes de IA operando continuamente com especialistas em CX humanos para entregar resultados garantidos através de chat, voz, e-mail e outros canais. Eles oferecem assistentes multimodais de IA (chat, voz, e-mail, assistente de compras) além de IA operacional para otimização contínua, serviços gerenciados de BPO, integrações com CRM e SaaS, e soluções focadas na indústria para varejo e e-commerce, serviços financeiros, dispositivos conectados e saúde e bem-estar. A Crescendo enfatiza precificação baseada em resultados, garantias de desempenho, conformidade com SOC-2 e HIPAA, e rápida implantação para melhorar a satisfação do cliente, reduzir tempos de resposta e diminuir custos.

Descrição

• Lead discovery sessions to identify customer pain points, desired outcomes, and current gaps in their processes or tools • Build and present highly attuned product demos showcasing features such as Crecendo’s AI Messaging Assistants, AI Voice Assistants, Quality Assurance, and Voice of Customer tools • Create resources and workshops to demonstrate agentic AI use cases that can drive value • Serve as the go-to technical resource, clearly articulating Crescendo’s product capabilities, demonstrating use cases, and advising on best practices • Use insights from discovery and workshops to create tailored recommendations and ensure alignment needs and objectives of our customers • Partner with our CX Solution Designers to create service design and cost models for our customers • Partner with Sales, Product, and Engineering to refine requirements, gather customer feedback, and influence product roadmaps, ensuring client needs are represented and addressed • Contribute to account strategies, and assist in scoping engagements • Offer insights and recommendations to help close new business and expansion opportunities • Lead technical discussions and present solutions to a variety of audiences, from end-users to executive stakeholders, ensuring alignment and clarity on technical deliverables • Understand the competitive landscape and articulate how Crescendo’s capabilities uniquely address customer challenges compared to alternatives

🎯 Requisitos

• 5+ years of experience as a Sales Engineer, Solutions Architect, or similar role in a B2B software or tech-enabled service environment (Contact Center or Customer Experience experience preferred) • Proven track record in demonstrating and implementing complex technical solutions to both technical and non-technical audiences • Strong understanding of leading tools in the CS / CX space, including CRMs, Help Desk, CCaaS, and AI • Knowledge of webhooks, REST APIs, and common integration patterns • Preferred: Familiarity with programming/scripting languages such as Python or JavaScript • Experience experimenting with multiple leading LLMs and their various applications in the CX space • Business expertise in customer experience (CX), including trends, best practices, and an understanding of how CX impacts enterprise-level strategies • Adaptability to seamlessly shift between roles as a technical advisor, trusted consultant, and storyteller

🏖️ Benefícios

• Be part of a people-first, values-driven organization • Work with innovative global partners and diverse teams • Remote working arrangements • Competitive Base Salary • Generous paid vacation • Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees • Training opportunities provided by Crescendo and outside entities • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development