Vice President, Customer Success – Enablement

🕒 Outubro 1

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

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DISCO

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2015

🤖 Inteligência Artificial

🤝 B2B

⚖️ Jurídico

Artificial Intelligence • B2B • Legal

A DISCO oferece uma solução jurídica em nuvem, potenciada por inteligência artificial, que simplifica ediscovery, revisão de documentos jurídicos, retenção legal e gestão de casos para empresas, escritórios de advocacia, prestadores de serviços jurídicos e governos. Nossa solução integrada e escalável permite que os departamentos jurídicos recolham, processem e revisem facilmente dados empresariais que são relevantes ou potencialmente relevantes para questões legais.

Descrição

• Lead DISCO's Customer Success organization and set its strategy, programs, standards, and operating cadence • Manage the Customer Success leadership team and broader CSM organization through them • Oversee account planning, performance management, and professional development • Own the enablement function, including client training, playbooks, and adoption programs • Build and scale programs that drive client value realization, strategic product adoption, and consumption growth • Own frameworks, playbooks, execution standards, KPIs, priorities, resourcing decisions, and performance management • Lead the Client Advisory Board in partnership with Marketing and Product • Set and execute the Customer Success technology and AI strategy, including measurable ROI and adoption standards • Evolve client-facing enablement programs and training strategies for DISCO products and AI features • Represent Customer Success in go-to-market initiatives across Marketing, Sales, Product, and Professional Services • Partner strategically in cross-functional planning and decision-making to incorporate client context and the CS perspective • Report consistently to executive leadership

🎯 Requisitos

• 7+ years of total Customer Success or related experience (account management, customer-facing SaaS roles) • 5+ years of people management experience • 2+ years of experience managing managers and directors • Fluency in consumption-based revenue models, including usage/consumption metrics and CS contribution to growth • Prior experience in legal technology, eDiscovery, or another complex B2B SaaS environment serving sophisticated, expert-user clients is strongly preferred • Working knowledge of modern CS platforms such as Planhat or equivalent, including health scoring, playbook/CTA automation, and platform data for account strategy and reporting • Demonstrated ability to coach managers of managers, build accountability-driven performance cultures, and make difficult talent decisions • Familiarity with applying AI-driven capabilities within a Customer Success motion • Candidates must be legally authorized to work in the United States without sponsorship now or in the future • Must not require visa sponsorship or visa transfer

🏖️ Benefícios

• Medical, dental and vision insurance • 401(k) • Competitive salary plus RSUs • Flexible PTO • Growth opportunities throughout the company • Open, inclusive, and fun environment • Opportunity to be a part of a company that is revolutionizing the legal industry

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