Principal, Customer Success – Digital Fulfillment Transformation & Automation

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🕒 Outubro 1

🏖️ New Jersey – Remoto

🏖️ New Jersey – Remote

💵 $100.000 - $120.000 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

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Pearson VUE

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1994

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Pearson VUE é líder global em avaliações baseadas em computador, oferecendo uma ampla gama de exames de credenciamento e certificação para diversos setores. A empresa apoia candidatos e organizações proprietárias dos exames ao disponibilizar recursos, opções de agendamento e adaptações para garantir acesso equitativo às avaliações. Sua missão é potencializar candidatos e enriquecer comunidades por meio da aplicação de exames de alto impacto que validam competências e conhecimentos profissionais, contribuindo para o avanço na carreira e para a elevação dos padrões do setor.

Descrição

• Lead the design and delivery of automation across channel partner distribution and order-to-entitlement fulfillment • Define and document decision logic for automated work, escalations, and exception handling • Build solutions for course and campus launch readiness, including onboarding checklists, access verification, first-day-of-class readiness, and proactive issue detection • Engineer automated, self-service dashboards and scheduled partner and internal reporting for activations, usage, returns, and revenue reconciliation • Partner with data teams to define data transformations, quality controls, metric definitions, and audit trails • Lead complex automation and Agentic AI projects from concept through production • Evaluate and prototype emerging techniques, prove value through pilots, and recommend prioritized work sequences and business cases • Set technical standards for Digital Fulfillment Organization automation, including reference patterns, templates, design documentation, and reusable components • Act as a design consultant across partner flows to ensure consistent, supportable, and scalable solutions • Continuously optimize live processes and measure KPIs such as manual touches, cycle time, error and escalation rates, hours returned, and partner, campus, faculty, and student experience • Document controls, rollback plans, and process ownership for each change • Mentor Leads, Digital Operations Managers, and IA Launch Specialists and provide technical leadership

🎯 Requisitos

• Significant experience mapping, redesigning and automating end-to-end operational processes, with measurable outcomes such as reduced cycle time, removed manual touches, and lower error rates • Practical experience applying workflow automation, integration and AI or agentic tooling to operational problems • Deep, hands-on Salesforce workflow automation knowledge, including record-triggered and screen flows in Flow Builder • Experience using Flow Orchestration for multistage, cross-team processes with human approval steps • Sound practice in error handling, testing, governance, and integration with upstream and downstream systems • Strong data literacy, including data requirements, data quality controls, and metric definitions • Proven ability to build prioritized transformation roadmaps, business cases for funding, and deliver through agile or iterative delivery with governance and controls • Experience transforming roles and ways of working, including documentation, training, and adoption planning • Ability to influence Leads, Digital Operations Managers, technology and data teams, and external channel partners • Ability to translate complex operational and technical details into clear, executive-ready recommendations • Working knowledge of digital supply chain, order-to-access or entitlement processes within Retail, Inclusive or Equitable Access models and channel partner environments • Understanding of partner and institutional success models • Background in education, publishing, courseware, or another subscription- or entitlement-based distribution business

🏖️ Benefícios

• Eligible for Pearson’s annual incentive program • Equal Opportunity Employer • Reasonable accommodations available for individuals with disabilities

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