Senior Director, Account Management

🕒 5 dias atrás

🦀 Maryland – Remoto

🦀 Maryland – Remote

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

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CyberMaxx

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🔒 Cibersegurança

🏢 Corporativo

☁️ SaaS

Cybersecurity • Enterprise • SaaS

CyberMaxx é uma empresa que fornece soluções de segurança habilitadas por tecnologia, projetadas para ajudar os clientes a avaliar, monitorar e gerenciar riscos cibernéticos. Eles são especializados em serviços de Detecção e Resposta Gerenciada (MDR), oferecendo detecção de ameaças 24x7x365 e resposta sem latência. Seus serviços são adaptados para indústrias como saúde, serviços financeiros e setores governamentais. A CyberMaxx visa fortalecer posturas de segurança integrando estratégias ofensivas e defensivas, aproveitando um ecossistema robusto de parceiros tecnológicos. Eles estão comprometidos em gerenciar continuamente ameaças de segurança cibernética por meio de caça proativa de ameaças e fornecendo soluções de segurança abrangentes, incluindo segurança de rede, detecção e resposta de endpoint, gerenciamento de riscos de vulnerabilidade e resposta a incidentes. A CyberMaxx se posiciona como uma extensão da equipe de uma organização, cuidando das necessidades básicas de segurança, permitindo assim que os clientes se concentrem em objetivos estratégicos. Além disso, eles estão envolvidos em causas de caridade como Defenders For Children, contribuindo para a defesa contra ameaças cibernéticas.

Descrição

• Own and deliver on GRR and NRR targets across the business • Drive renewal forecasting accuracy and pipeline visibility across all segments • Establish and manage expansion strategies to grow existing accounts • Implement consistent deal inspection, forecasting cadence, and pipeline hygiene for renewals and upsell • Lead, coach, and develop a team of quota-carrying Account Managers • Instill a commercial, revenue-driven mindset across the customer experience organization • Define KPIs, quotas, compensation alignment, and performance management frameworks • Hire, onboard, and scale a high-performing team focused on retention and growth • Partner with Service Delivery and SOC organizations to ensure value realization tied directly to renewal outcomes • Build a structured renewal motion (90/120-day cycles, risk identification, executive alignment) • Oversee customer health scoring models to proactively identify churn risk and expansion opportunities • Ensure Account Managers are positioned as trusted advisors driving strategic conversations • Develop playbooks to drive cross-sell and upsell of MDR, DFIR, and adjacent security services • Partner with Sales, Product, and Marketing to align on account growth strategy and positioning • Create scalable programs for customer advocacy, reference generation, and lifecycle expansion • Champion the voice of the customer while tying feedback directly to revenue outcomes and retention drivers • Leverage customer data, usage trends, and engagement signals to improve NRR performance • Translate insights into actionable improvements across product, delivery, and go-to-market • Implement tools, processes, and reporting to streamline renewals, expansions, and account planning • Utilize analytics to drive data-informed decision making across retention and growth metrics • Partner cross-functionally to ensure alignment across Sales, Marketing, Product, and Delivery

🎯 Requisitos

• 8+ years of experience in Customer Experience, Account Management, or Post-Sales leadership roles • Proven track record leading teams of quota-carrying Account Managers / Renewals AEs • Demonstrated ownership of GRR, NRR, renewals, and expansion revenue targets • Strong leadership experience scaling high-performing, revenue-focused account management teams • Cybersecurity industry experience required; MDR/MSSP experience strongly preferred • Deep understanding of renewal cycles, churn mitigation, and expansion strategy in subscription-based businesses • Highly analytical with experience leveraging data, forecasting, and pipeline management tools • Exceptional communication and executive presence with the ability to engage from end-users to C-level stakeholders • Strategic thinker with the ability to build and execute scalable post-sales revenue programs • Bachelor’s degree or equivalent experience; MBA or advanced degree preferred • Self-starter who thrives in a high-growth, fast-paced environment

🏖️ Benefícios

• Flexible Paid Time Off • 401(k) with company match • Medical, Dental, and Vision Coverage • Voluntary Short-Term and Long-Term Disability • Employee Assistance Program with Mental Health support • Life and ancillary insurance options • Health Savings Account contributions (with HDHP selection) • 10 annual paid holidays