Account Manager – Practice Success

🕒 5 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $82.500 / ano

⏰ Tempo Integral

🟢 Júnior

💰 Gerente de Contas

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Dandy

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

⚕️ Seguro de Saúde

Healthcare Insurance

A Dandy é um laboratório odontológico digital que está revolucionando a forma como consultórios e clínicas odontológicas realizam escaneamentos, fazem pedidos e colaboram em trabalhos de laboratório. A Dandy fornece tecnologias inovadoras, como scanners intraorais e workflows digitais, para milhares de consultórios, aprimorando o cuidado ao paciente e a eficiência operacional. A empresa oferece uma gama de serviços e produtos odontológicos, incluindo coroas, próteses dentárias e dispositivos para apneia do sono, com foco em precisão e prazos de entrega rápidos. A tecnologia odontológica digital avançada da Dandy oferece suporte a comunicação em tempo real e aprovações de design, permitindo que profissionais de odontologia entreguem restaurações consistentes e de alta qualidade e melhorem a experiência do paciente.

Descrição

• Manage a large portfolio of single-location practices, focusing on retention, expansion and account health through proactive, data-informed engagement. • Use dashboards, reports, and alerts to identify at-risk accounts and execute outreach within defined SLAs to ensure activation, utilization, and renewal readiness. • Identify and execute targeted campaigns to increase scanner utilization, product adoption, and engagement. • Drive activation of new doctors within existing practices. • Promote and sell additional scanners or product expansions where appropriate. • Build rapport with practice managers and key stakeholders through consistent, professional communication. • Serve as a trusted partner for questions, training, and troubleshooting support. • Collaborate with senior AMs and CX teams to resolve escalations or complex customer needs quickly. • Deliver high-quality service with speed, attention to detail, and efficiency. • Maintain accurate, detailed account notes and documentation for full visibility across the AM and CX teams. • Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations. • Participate in team experiments designed to improve retention, operational workflows, and engagement tactics. • Embrace innovation and iteration to continuously refine the solo segment motion for scalability and impact.

🎯 Requisitos

• 1+ years of experience in Sales, Account Management, Customer Support, Customer Onboarding or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus. • Proven ability to manage a high-volume portfolio with strong attention to detail and prioritization. • Experience using Case Queues, or CRM dashboards to drive daily workflows and outreach. • Strong written and verbal communication skills, comfortable engaging with customers over phone and email. • High degree of organization, follow-through, and accountability. • Curious, proactive, and energized by fast-paced, evolving environments. • Passionate about improving customer experience and contributing to team success.

🏖️ Benefícios

• healthcare • dental • mental health support • parental planning resources • retirement savings options • generous paid time off