Manager, Technical Success

🕒 Novembro 3

⚜️ Louisiana, Michigan, +1 estados a mais – Remoto

⚜️ Louisiana – Remote 🚗 Michigan – Remote 🤠 Texas – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 8 dias.
• As vagas desta empresa costumam ser preenchidas em 28 dias.
• Sem salário divulgado.

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Darktrace

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2013

🔒 Cibersegurança

🤖 Inteligência Artificial

💰 Post-IPO Secondary - Darktrace em 2020-03

Cybersecurity • Artificial Intelligence

A Darktrace é uma empresa de cibersegurança nativa em IA que oferece detecção e resposta autônoma em ambientes de rede, e-mail, nuvem, endpoint, tecnologia operacional e identidade. Sua ActiveAI Security Platform utiliza modelos de machine learning que aprendem de forma autônoma o padrão único de uma organização para identificar ameaças novas e sutis, fornecer detecção em tempo real e tomar ações autônomas direcionadas para conter ataques. A Darktrace atende empresas e organizações em todo o mundo com produtos de segurança baseados em nuvem e IA, investigações de ameaças, serviços de prontidão para incidentes e integrações para uma resiliência cibernética abrangente.

Descrição

• Lead, coach, and develop a team of Technical Success Managers, driving accountability, performance, engagement, and career development • Ensure consistent execution across onboarding and first value, adoption, value realization, risk management, and renewal readiness • Guide TSMs in developing account strategies, success plans, stakeholder engagement, and measurable customer outcomes • Monitor customer health, product adoption, technical performance, and portfolio risks • Ensure issues are identified early and supported by mitigation plans and accurate renewal outlook and risk records • Lead and support priority customer escalations and recovery plans • Coordinate technical resources and ensure clear communication with customers and internal stakeholders • Drive product adoption, priority use cases, and measurable value • Represent the voice of the customer by communicating product feedback, technical blockers, and emerging needs • Partner with Sales, Renewals, Support, Professional Services, Solutions Engineering, Product, Marketing, and Channel teams • Translate global objectives into regional priorities and contribute to Technical Success and Customer Experience initiatives • Maintain visibility into portfolio performance, customer risk, team capacity, and individual contributor readiness • Use data to guide priorities and decision-making

🎯 Requisitos

• 5+ years of relevant experience in Technical Success, Technical Account Management, Customer Success Management, Solutions Engineering, Professional Services, cybersecurity, or a similar customer-facing technical role • People management experience strongly preferred; coaching, mentoring, or team leadership experience required • Strong understanding of enterprise SaaS, cybersecurity concepts, customer environments, and the post-sale customer lifecycle • Ability to understand technical challenges and guide teams toward appropriate solutions and resources • Proven ability to translate technical capabilities into clear customer outcomes and business value • Experience using customer health, adoption, usage, risk, and performance data to drive action and prioritization • Proficiency in Gainsight and Salesforce, including health scores, risk and renewal records, success plans, and dashboards • Strong communication, stakeholder management, escalation management, and cross-functional collaboration skills • Ability to balance customer priorities with team capacity and operate effectively in a fast-paced, changing environment • Experience leading teams through organizational or role change, including reskilling, new performance measures, and account transitions • Strong ownership mindset with a focus on accountability, continuous improvement, collaboration, and customer success • Additional language skills may be required depending on the region

🏖️ Benefícios

• Skills, learning, and opportunities that help people deliver at the level their roles demand • Opportunities to grow beyond role expectations • Reasonable accommodations for qualified individuals with disabilities

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