Operational Compliance Manager

Vaga não está no LinkedIn

🕒 Outubro 1

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $90.000 - $120.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🚔 Conformidade

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Darwin Homes

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏠 Imobiliário

☁️ SaaS

Real Estate • SaaS • Technology

A Darwin Homes é uma plataforma habilitada por tecnologia que simplifica o processo de aluguel para casas unifamiliares. Com foco em fornecer uma experiência fácil e integrada para os residentes, a Darwin Homes oferece um aplicativo equipado para dispositivos móveis para encontrar e se estabelecer em novos lares. A plataforma possui visualizações de propriedades online usando fechaduras inteligentes, aplicativos digitais, verificações de antecedentes impulsionadas por tecnologia, assistência na mudança, instalação de serviços públicos, pagamentos de aluguel online e suporte digital 24/7. A Darwin Homes visa melhorar toda a jornada do aluguel com excelente comunicação, reparos eficientes e atendimento ao cliente excepcional, atendendo tanto a residentes quanto a proprietários/investidores no mercado de aluguel de casas unifamiliares.

Descrição

• Lead operational compliance across Darwin's property management lifecycle, including leasing, resident management, Housing Choice Voucher (HCV) programs, property operations, maintenance, notices, evictions, registrations, inspections, and HOA and local jurisdiction requirements • Assess whether actual operating practices align with applicable laws and regulations, company policies, contractual obligations, and Pagaya compliance standards • Develop and maintain compliance standards, operating procedures, review checklists, decision criteria, and escalation guidelines • Translate requirements and counsel’s guidance into usable operational tools and update them as operations or requirements change • Design and maintain a risk-based monitoring and testing program, including assessment criteria, review methods, sampling approaches, documentation standards, and thresholds for findings and escalation • Identify compliance gaps and assess whether issues represent isolated events or broader systemic risks • Lead root-cause analysis and partner with operational leaders to implement and validate corrective actions and preventative controls • Monitor complaints, disputes, violations, exceptions, litigation, and other indicators for emerging compliance and legal risks • Serve as Darwin’s primary operational liaison to Pagaya Legal and Compliance, internal legal support, and outside counsel • Coordinate fact gathering, questions, response deadlines, and implementation of legal guidance • Partner with Operations, Product, and Technology to embed compliance controls into workflows, systems, and processes • Support regulatory inquiries, audits, and investigations • Design and implement role-based training, onboarding, scenario-based learning, job aids, refresher training, and targeted coaching • Assess training effectiveness through knowledge checks, observation, operational reviews, and recurring-finding trends • Build and maintain systems for compliance intake, risk assessment, issue tracking, documentation, escalation, and resolution • Establish ownership and deadlines, maintain evidence, and validate corrective actions before closing findings • Report to Executive Leadership on material risks, findings, control effectiveness, overdue actions, and emerging concerns, with recommendations and required decisions

🎯 Requisitos

• 5+ years of experience in property management compliance, operational compliance, risk, controls, audit, legal operations, or a related field • Strong knowledge of residential property management operations and applicable Fair Housing, landlord-tenant, habitability, accessibility/ADA, privacy, and eviction/notice requirements • Experience evaluating operational processes and conducting compliance monitoring, testing, investigations, audits, or similar reviews • Strong analytical skills to identify patterns, assess systemic risk, and translate requirements into practical operational controls • Demonstrated experience building or improving compliance programs, systems, standards, assessment criteria, and controls in an evolving operational environment • Experience designing and delivering practical training, selecting appropriate learning methods, and evaluating whether employees can apply requirements in their work • Experience collaborating directly with internal legal teams and outside counsel, assessing when legal support is necessary, preparing organized facts and questions, and implementing legal guidance in operational processes • Sound judgment and ability to work independently, prioritize competing risks, make recommendations within delegated authority, and recognize when leadership or legal guidance is needed • Strong, professional written and verbal communication; ability to explain complex requirements clearly, document objective findings, handle sensitive information with discretion, and adapt communication to operational teams, counsel, and executives • Ability to collaborate across Operations, Legal, Compliance, Product, Technology, and senior leadership; influence without direct authority; constructively challenge practices; and remain accountable for follow-through

🏖️ Benefícios

• Remote work environment • Reasonable accommodations for qualified individuals with disabilities • Diverse and inclusive work environment