Customer Service Representative

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🕒 Julho 16

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Delegate CX

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

🎯 Recrutamento

🏢 Corporativo

Consulting • Recruitment • Enterprise

A Delegate CX é uma empresa especializada em ajudar empresas dos Estados Unidos a escalar suas equipes, fornecendo talentos globais altamente qualificados. Por meio de seu processo 4D proprietário e de programas de treinamento abrangentes, ela otimiza os processos de contratação e onboarding, tornando o crescimento mais simples e econômico. A Delegate CX prioriza a integração fluida de profissionais terceirizados, em regime full-time, às equipes das empresas clientes, oferecendo uma camada adicional de suporte para a continuidade do crescimento do negócio.

Descrição

• Responsible for answering all inbound telephone calls and emails. • Responsible for sending Order Acknowledgements to customers via email. • Responsible for providing backup support to Data Entry by entering all received orders when required. • Responsible for processing Drop Ship orders and forwarding them to the Buyer for delivery and completion. • Responsible for communicating with the Buyer to ensure timely purchasing of inventory. • Responsible for coordinating with Finance to ensure accurate and timely invoicing of orders. • Responsible for issuing and processing return authorization requests. • Responsible for re‑sending client invoices as required. • Responsible for reading and responding to all inbound Customer Service email requests and forwarding other inquiries to the appropriate personnel. • Responsible for learning the products offered in each program to effectively answer client questions. • Responsible for completing all outbound calls to clients regarding back‑orders and/or discontinued items. • Responsible for entering releasing all RUSH orders and communicating with Pick/Pack to ensure timely and accurate shipment. • Ad hoc tasks aligned with those mentioned above.

🎯 Requisitos

• Bachelor's degree in Communications, Business Administration, or a related field • 1–3 years of experience in Customer Service, Promotional Products, Order Management, or a related customer support role • Fluent verbal and written communication skills in both English and French • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Proficiency in Microsoft Office suite, especially, Word, Excel, and Outlook • Intermediate to advanced computer skills, including use of the Internet and experience with promotional webstores • Demonstrated skills in customer escalation, conflict resolution, and negotiation • Strong customer service, interpersonal, and relationship-building skills • Strong multi-tasking, organizational, time management, and problem-solving skills • Strong team building skills, to work well within a close team environment – self-sufficient, resourceful and work well with minimal supervision • Must have employment eligibility in Canada

🏖️ Benefícios

• Competitive salary package • Permanent work-from-home setup • Company equipment provided • Internet stipend upon regularization • HMO coverage • PTO credits and service incentive leaves • Professional development and training programs • A people-centered company culture focused on personal and professional growth