Customer Service Specialist

🕒 Julho 15

🌐 Filipinas, África do Sul – Remoto

🇵🇭 Filipinas – Remoto 🇿🇦 África do Sul – Remoto

💵 $6 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

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Remote Raven

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

Remote Raven é uma agência de recrutamento que se especializa em conectar empresas a assistentes virtuais altamente qualificados das Filipinas. Eles oferecem um processo de contratação simplificado, onde especialistas locais em recrutamento avaliam candidatos para garantir que atendam às necessidades empresariais. A Remote Raven fornece trabalhadores remotos com conjuntos de habilidades diversificadas, incluindo funções em contabilidade, atendimento ao cliente, marketing e suporte técnico, tornando-se uma solução versátil para empresas que buscam aprimorar suas equipes de forma eficiente.

Descrição

• Respond to customer inquiries across email and chat through Gorgias in a timely, professional, and friendly tone • Craft accurate, on-brand responses using the internal SOP and AI tools to determine the right resolution • Keep customer records and ticket notes accurate and up to date after every interaction • Handle order modifications directly in Shopify — address changes, edits, cancellations, refunds, and reshipments • Ensure every order change is applied cleanly and reflected accurately in the ticket and the customer's account • Troubleshoot common issues — shipping delays, damaged product, subscription questions — and resolve within your authority • Recognize when an issue needs to go to another team member and escalate it cleanly with the right context • Flag recurring problems or trends so the team can fix root causes, not just symptoms • Contribute observations that help improve SOPs, product notes, or shipping and subscription workflows over time

🎯 Requisitos

• Fluent written and spoken English with strong, professional communication • Prior customer service experience, ideally in e-commerce or DTC • Hands-on experience with Gorgias (or a comparable help desk platform such as Zendesk, Freshdesk, or Re:amaze) • Experience making order edits and modifications in Shopify — address changes, refunds, cancellations, and order editing • Comfort working independently with documented processes and AI tools to reach the right answer • Sound judgment about when to resolve directly versus when to escalate • Reliable internet connection and a quiet, professional remote work setup • Experience with subscription platforms — Recharge is a strong plus • Familiarity with specialty food, beverage, or premium consumer goods • Genuine interest in food and willingness to learn a specialty product line

🏖️ Benefícios

• Up to $6 • 100% remote work • Full-time role