EDI Manager

Vaga não está no LinkedIn

🕒 Agosto 19

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $75.000 - $90.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 0%

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DentalXChange

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1989

⚕️ Seguro de Saúde

💳 Fintech

☁️ SaaS

Healthcare Insurance • Fintech • SaaS

DentalXChange é uma plataforma abrangente de gestão do ciclo de receita (RCM) desenvolvida para a indústria odontológica. Ela simplifica todo o fluxo de trabalho dos consultórios dentários ao conectar provedores, parceiros e pagadores, garantindo que as reivindicações sejam processadas de forma eficiente e os pagamentos sejam coletados rapidamente. A plataforma oferece uma variedade de serviços, incluindo verificação de elegibilidade, arquivamento de reivindicações e serviços de faturamento, melhorando a eficiência operacional tanto para praticantes odontológicos independentes quanto para grandes organizações.

Descrição

• Direct and prioritize the team’s workload, projects, and initiatives related to EDI processes and payer connectivity. • Plan and manage ongoing and upcoming EDI changes, payer changes, and production requests. • Own operational support for production practices, incidents, and help desk escalations, ensuring service levels are met. • Lead hiring, onboarding, performance management, coaching, and development of assigned team members. • Monitor team performance on support tickets, documentation, and follow-up, holding the team accountable to quality and turnaround standards. • Direct coordination between partners and the core development team to resolve issues and questions that arise in day-to-day operations. • Proactively communicate updates, risks, issues, and resolutions to stakeholders and leadership. • Oversee testing of production applications and the development and maintenance of recovery procedures. • Develop, document, and maintain operational policies, procedures, and standards for the EDI Operations team. • Own departmental metrics and reporting, using data to monitor performance, identify trends, and inform decisions. • Lead root-cause analysis and post-incident reviews for production issues within the confines of EDI Operations, and drive corrective and preventive actions to completion. • Live DentalXChange’s company values - Actively Care, Try Hard, Be Humble, Feedback is a Gift. • Other duties as assigned.

🎯 Requisitos

• Bachelor’s degree in a technical or engineering field preferred. • At least 5 years’ experience with EDI transaction types (X12 837D, 270/271, 835, XML, etc.), including production operations. • At least 2 years of people-management or supervisory experience, with a demonstrated ability to lead, coach, and develop a team. • Experience owning operational metrics, process improvement, and cross-functional coordination. • Experience with Postman and SoapUI is preferred. • Ability to change course as needed and act quickly. • Strong planning, organizational, and documentation skills. • Strong verbal and written communication and interpersonal skills. • Proficient in all MS Office applications and use of the internet. • Ability to successfully multitask with accuracy in a fast-paced environment. • Working knowledge of technical and procedural aspects and functions. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

🏖️ Benefícios

• Challenging and rewarding career opportunities with room for growth as we grow! • Medical, dental, and vision benefits – eligible first of the month after start date • Unlimited PTO • Paid time off for sick, jury duty, bereavement • 10 company paid holidays • 401k with company match • Health Advocate • Healthcare and dependent care flexible spending accounts • Friendly co-workers and a positive culture!