Director of Technical Enablement

🕒 6 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $165.000 - $205.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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DigiCert

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2003

🏥 Saúde

📦 Logística

💼 Consultoria

Healthcare • Logistics • Consulting

A DigiCert é líder global em fornecer soluções de segurança digital de alta garantia. Oferece uma ampla gama de serviços, incluindo certificados TLS/SSL, PKI (Infraestrutura de Chave Pública) e soluções de segurança para IoT (Internet das Coisas). A suíte de produtos e serviços da DigiCert inclui gerenciamento do ciclo de vida de certificados, assinatura segura para códigos e documentos, e dispositivos em diversos setores como saúde, transporte e cidades inteligentes. A empresa se concentra em garantir confiança digital com tecnologias avançadas de criptografia e verificação de identidade, preparando as organizações para os desafios da era quântica. A DigiCert é confiada pela maioria das empresas do Global 2000 para gerenciar suas necessidades de confiança digital.

Descrição

• Develop and execute technical enablement strategy aligned with business objectives and go-to-market strategies • Maintain a published annual roadmap and priorities • Build customer-facing technical team confidence in demos, objection handling, and product value communication • Design, implement, and scale onboarding and continuous learning programs for Solutions Engineers, Professional Services, Support, and other technical teams • Oversee technical training materials, product deep-dives, playbooks, competitive guides, demos, hands-on labs, eLearning modules, launch kits, and certifications • Lead or support bootcamps, certifications, product training, and technical workshops • Own external enablement for customers and partners, including online content, live workshops, and certification programs • Build and run enablement operating systems, including request intake, training registration, and a centralized knowledge hub • Collaborate with Product, Engineering, Sales, Marketing, Customer Success, Partner Operations, Professional Services Marketing, Support Enablement, Sales Enablement, and Learning & Development • Coordinate enablement for product releases and ensure internal teams are trained on new features, value propositions, and technical nuances • Monitor product roadmaps, industry trends, competitive landscapes, and technical enablement best practices • Lead, coach, and develop program managers and technical trainers; set goals and review performance • Foster continuous learning through weekly technical updates, office hours, and 30/60/90-day reinforcement • Track and analyze enablement effectiveness using KPIs including ramp time, certification completion, productivity, customer consumption, feedback scores, enrollment and completion rates, demo scores, and time-to-competency

🎯 Requisitos

• Degree in Education, Instructional Design, Computer Science, Information Technology, Engineering, Business, or a related field • 5+ years in Enablement, Instructional Learning, or Instructional Design • 8+ years working in a technical field, preferably in computer security • Ability to translate technical features into business value • Skill in creating clear, structured enablement content, including playbooks, how-to guides, technical briefs, and FAQs • Proficiency with Learning Management Systems (LMS) and Content Management tools such as Confluence • Experience with work-intake and partner-portal tools such as Jira Service Desk and Impartner • Working knowledge of Sales productivity tools • Ability to track and report KPIs such as ramp time, certification completion, sales readiness, and customer consumption • Experience using or creating interactive demos and product sandboxes, including CloudShare • Experience developing blended learning programs, including e-learning, live workshops, and certifications • Ability to discuss APIs, cloud infrastructure, integrations, security, and architecture at a high level • Experience building AI-enabled workflows or agents, such as Atlassian Rovo or ChatGPT • Self-motivated leadership with direct team management and cross-organizational leadership • Technical, organized, and analytical approach with creative problem-solving ability • Passion for continuous learning and applying innovative solutions • Situational awareness and business acumen • Strong project management skills • Strong written, verbal, interpersonal, communication, and presentation skills

🏖️ Benefícios

• Competitive compensation and comprehensive health, dental, and vision coverage • Retirement savings programs with company matching (401(k) or RRSP) • Generous paid time off, including holidays, and vacation • Paid parental leave and family support benefits • Life and disability coverage • Flexible spending and health savings options (where applicable) • Health and wellness support, including gym reimbursement and wellness programs • Employee Assistance Program with 24/7 confidential support for employees and families • Education assistance and professional development opportunities • Access to LinkedIn Learning and continuous learning resources • Employee referral bonus program and additional company perks and discounts • Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and outstanding contributions • Business travel insurance and global employee support programs

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