Senior Business Solutions Team Lead

Vaga não está no LinkedIn

🕒 Agosto 12

🐊 Florida, Ohio, +2 estados a mais – Remoto

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⏰ Tempo Integral

🟠 Sênior

👻 Score fantasma 32%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Directive

Directive

11 - 50 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

A Directive é a melhor empresa de web design e TI de Oneonta, NY, especializada em implementação e gerenciamento de tecnologia para empresas. Eles oferecem uma ampla gama de serviços, incluindo TI gerenciada, terceirização de TI, cibersegurança, hospedagem em nuvem, desenvolvimento web e serviços de TI para organizações sem fins lucrativos. Com foco em monitoramento proativo de TI, treinamento em cibersegurança e hospedagem gerenciada na nuvem, a Directive se dedica a manter os sistemas funcionando enquanto maximiza a produtividade para pequenas e médias organizações. Seus serviços também incluem reparo de computadores, design de sites e conformidade com leis como o NY SHIELD Act, proporcionando suporte abrangente para as necessidades tecnológicas das empresas.

Descrição

• Manage and mentor a team of Revenue Operations Solution Engineers, including workload management, prioritization, coaching, and performance support • Serve as an escalation point for complex client and technical challenges • Own or oversee strategic client relationships, ensuring strong communication, delivery quality, and client satisfaction • Lead and support Salesforce, HubSpot, and marketing automation audits, implementations, integrations, and optimization projects • Provide hands-on expertise across Salesforce Sales Cloud, Salesforce Account Engagement/Pardot, and HubSpot Marketing Hub • Design and advise on lifecycle architecture, lead management, routing, automation, CRM/MAP integrations, attribution, reporting, and data governance • Translate complex technical findings into clear recommendations for executive and non-technical stakeholders • Review strategist work for technical accuracy and strategic quality before client delivery • Partner with Account Directors and internal leadership to identify expansion and cross-sell opportunities • Support scoping, solution design, and new business conversations for RevOps opportunities • Help develop repeatable processes, documentation, playbooks, and technical standards as the Revenue Operations practice scales • Maintain visibility into project health, capacity, utilization, and delivery risks across the team • Lead and scale Directive’s Revenue Operations practice

🎯 Requisitos

• 5+ years of experience in Revenue Operations, Marketing Operations, CRM consulting, marketing automation, or a related discipline • 1–2+ years of direct people management or formal team leadership experience • Active Salesforce Administrator Certification • Strong hands-on Salesforce Sales Cloud administration and implementation experience • Deep experience with Salesforce Account Engagement/Pardot • Pardot/Account Engagement certification strongly preferred, or at least 2–3 years of hands-on Pardot implementation and administration experience • Strong hands-on experience with HubSpot Marketing Hub, including automation, lifecycle management, data architecture, integrations, and reporting • Experience leading complex CRM and marketing automation implementations, audits, migrations, or optimization initiatives • Strong understanding of lead lifecycle management, lead routing, attribution, CRM/MAP integrations, automation, and data governance • Demonstrated ability to lead senior-level client conversations and translate technical issues into business recommendations • Strong written and verbal communication with the ability to confidently manage client expectations and difficult conversations • Ability to balance leadership responsibilities with hands-on technical execution • Previous agency experience strongly preferred; consulting or professional services experience is also highly relevant • Additional Salesforce certifications preferred • HubSpot certifications preferred • Experience working across both Salesforce and HubSpot environments for B2B organizations preferred • Experience scoping projects, supporting sales conversations, and identifying account expansion opportunities preferred • Experience working across multiple concurrent client engagements preferred • Established and current work authorization and permanent residence in the eligible country, where applicable • Ability to work from a professional home office with reliable internet access • Ability to remain stationary for extended periods and observe and interpret written and verbal communication

🏖️ Benefícios

• Medical, dental, vision plans, disability, and life insurance coverage for you and your family • 100% employer-paid plan for you and 50% employer contribution for your dependents (US, CAD, MX) • Access to certified therapists through Spring Health • Headspace membership • Physical therapy through Omada • Thousands of Aaptiv virtual workouts • Complimentary One Medical membership for primary and virtual care • Unlimited PTO (2-week minimum) • Paid Company Holidays • Your Birthday Off • End of Year Recharge (Closed December 24 - January 1) • Paid Parental Leave • Traditional and Roth 401(k) with a 3% company match • Annual bonus based on tenure, which scales in total amount over time • Annual Company-wide Retreat • 100% virtual work from a home office • PC or Mac available

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