Account Manager

🔥 18 horas atrás

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Dodge Construction Network

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1891

🏗️ Construção

💼 Consultoria

📦 Logística

Construction • Consulting • Logistics

A Dodge Construction Network é uma fornecedora de inteligência de mercado de construção e ferramentas de conexão digital que ajudam empreiteiros, arquitetos, engenheiros, fabricantes e fornecedores a encontrar projetos, gerenciar propostas e se conectar com tomadores de decisão. A empresa oferece um diretório pesquisável de projetos, planos, especificações, dados de produtos/fabricantes e objetos BIM, leads de RFP/RFQ verificados, previsão e análises, além de serviços de consultoria através de plataformas SaaS e soluções baseadas em dados para apoiar o crescimento dos negócios nos mercados de construção comercial e residencial.

Descrição

• Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction • Develop and execute strategic account plans to drive revenue growth through upselling, renewals, and expansion opportunities • Proactively identify retention risks and address customer dissatisfaction • Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery • Use data and insights to reinforce product value and overcome objections • Partner with Marketing, Product, and Customer Care teams to meet client needs and improve outcomes • Advocate for clients internally by communicating and addressing feedback • Provide product training, demos, onboarding support, and best practices guidance • Achieve metrics related to retention, renewals, upsell, and engagement • Document client interactions accurately and timely in CRM systems • Build knowledge of products, construction-industry trends, and best practices • Report directly to the Director, Regional Sales

🎯 Requisitos

• Bachelor's degree in a related field and/or equivalent education and work experience • 2+ years of professional experience in account management, customer-facing, or related roles • Strong relationship-building skills with a client-focused mindset • Ability to identify customer needs and provide thoughtful solutions • Excellent written and verbal communication skills • Strong organizational, problem-solving, and time management abilities • High level of integrity and ownership of outcomes • Ability to quickly learn and apply SaaS products • Proficiency with standard business tools such as Word, Excel, and PowerPoint • Basic understanding of the construction industry or ability to learn quickly • Willingness to travel as needed for face-to-face account meetings • Legally authorized to work in the United States without now or future sponsorship • Background check required after a conditional job offer • Preferred: experience in a SaaS or customer-facing environment • Preferred: familiarity with CRM or order management systems

🏖️ Benefícios

• Market competitive salary • Comprehensive benefits • Uncapped commissions plans or an annual discretionary performance bonus, for applicable roles • Remote, home-office based role • Reasonable accommodation or assistance completing the online application • Equal employment opportunity and commitment to a diverse workforce