Director, Enterprise Account Management

🕒 Abril 23

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Dodge Construction Network

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1891

🤝 B2B

☁️ SaaS

🏪 Marketplace

B2B • SaaS • Marketplace

A Dodge Construction Network é uma fornecedora de inteligência de mercado de construção e ferramentas de conexão digital que ajudam empreiteiros, arquitetos, engenheiros, fabricantes e fornecedores a encontrar projetos, gerenciar propostas e se conectar com tomadores de decisão. A empresa oferece um diretório pesquisável de projetos, planos, especificações, dados de produtos/fabricantes e objetos BIM, leads de RFP/RFQ verificados, previsão e análises, além de serviços de consultoria através de plataformas SaaS e soluções baseadas em dados para apoiar o crescimento dos negócios nos mercados de construção comercial e residencial.

Descrição

• Lead, coach, and develop a team of Enterprise Account Managers • Establish and manage performance expectations, KPIs, and career development plans • Foster a high-performance, customer-centric culture • Build and establish a modern Enterprise Customer go-to-market process to drive aggressive growth • Own enterprise account performance, including: • Net Revenue Retention (NRR) • Gross Retention • Expansion revenue • Develop and execute strategies to grow existing accounts and identify upsell/cross-sell opportunities • Build and maintain executive-level relationships with key customers • Partner with customers to understand business goals and align solutions accordingly • Expand and multi-thread existing account relationships • Lead account planning and quarterly business reviews (QBRs) • Partner with Sales on account transitions and expansion strategy • Collaborate with Customer Success to ensure adoption and value realization • Provide feedback to Product and Marketing based on customer insights • Implement scalable processes for account management and forecasting • Utilize CRM and data analytics to drive decision-making • Track and report on key metrics and performance trends

🎯 Requisitos

• 8–12+ years of experience in account management, sales, or customer success • 3–5+ years of experience leading enterprise-facing teams • Proven track record of driving retention and revenue growth within large accounts • Experience managing complex, high-value customer relationships • Strong analytical and strategic thinking skills • Excellent communication and executive presence • Strong understanding of enterprise sales cycles and post-sale account strategies • Bachelor’s degree in a related field and/or equivalent education and work experience.