Customer Success Manager

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🕒 Outubro 30, 2025

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Domino Data Lab

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2013

🤖 Inteligência Artificial

🏢 Corporativo

☁️ SaaS

💰 Series F em 2022-06

Artificial Intelligence • Enterprise • SaaS

A Domino Data Lab é uma empresa que capacita empresas impulsionadas por IA a construir e gerenciar IA em escala por meio de sua Plataforma de IA Empresarial. A plataforma oferece uma experiência integrada para desenvolvimento de modelos, MLOps, colaboração e governança, permitindo que empresas globais inovem em diversos setores. A Domino apoia o melhor desenvolvimento de medicamentos, agricultura produtiva e criação de produtos competitivos. Estabelecida em 2013 e apoiada por investidores notáveis como a Sequoia Capital e NVIDIA, a Domino permite que as empresas otimizem o uso da IA de forma eficaz.

Descrição

• Represent Domino during a pivotal period in the customer’s lifecycle; understand and speak to Domino's value proposition in an increasingly competitive and crowded market • Drive conversations and kick start migration conversations to drive Domino Cloud adoption among VPC and Onprem existing customers • Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts (roadmap updates, education updates, events, surveys) • Demonstrate your Domino product expertise and ML Ops / AI knowledge to have meaningful, consultative conversations with customers throughout their renewal process • Leverage data and insights alongside your understanding of the customer’s goals to prescribe commercial terms that align with the needs of the business • Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle • Partner with the Sales Team to ensure on-time delivery of customer renewals without compromising the customer experience along the way • Maintain and report an accurate forecast for all renewals in your portfolio • Communicate to the business risks identified and develop resolution strategies, escalating wherever appropriate

🎯 Requisitos

• 3+ years in a client-facing, pre or post-sales role • Customer Success Manager, Account Manager, Project Manager • Preferably in a SaaS/AI environment • Experience in relevant products in the market such as Cloudera, Databricks, Sagemaker, Google, SAS or other MLAnalytics Solutions, Docker, Kubernetes • Multi-tasking: you will manage ~10 accounts, sync with the Digital Experience, PS and Support teams within our org and Sales, Product, Eng etc. for overall customer and company success • Technical aptitude to understand Domino's portfolio • Customer management - drive customers through success ensuring retention and expansion • High level of comfort speaking with executives and procurement at Enterprise companies • Proven track record of exceeding goals • Desire to work in a fast-paced, collaborative environment with peers who challenge you to grow • Bias toward action • SFDC and CRM tools proficiency

🏖️ Benefícios

• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply • We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success • We believe in individuals who seek truth and speak the truth and can be their whole selves at work • We value all of you that believe improving is always possible. At Domino, everything is a work in progress – we can do better at everything • We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company