Commercial Lines Account Manager

🕒 Ontem

🌵 Arizona, Texas, +1 estados a mais – Remoto

🌵 Arizona – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $55.000 - $70.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💰 Gerente de Contas

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Donegal Insurance Group

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1893

Insurance

A Donegal Insurance Group é uma empresa que oferece uma ampla variedade de produtos de seguros para necessidades pessoais e comerciais. As ofertas de seguros pessoais incluem seguro automóvel, seguro residencial, seguro de responsabilidade civil pessoal, seguro de incêndio em residências e seguro para proprietários de embarcações. Para clientes comerciais, eles fornecem seguros para proprietários de negócios, seguros para empreiteiros, pacotes de seguros comerciais, seguro automóvel comercial, entre outros. Além disso, a Donegal Insurance Group oferece serviços especializados como seguro de compensação dos trabalhadores, responsabilidade por práticas de emprego, seguro de responsabilidade civil para bebidas alcoólicas e seguro agrícola. Eles estão comprometidos com o envolvimento comunitário e apoiam várias organizações de caridade como a American Cancer Society e Habitat for Humanity. Seus serviços incluem atendimento abrangente ao cliente e agências, tornando-os uma escolha confiável para necessidades de seguros.

Descrição

• New Business responsibilities focused on new business applications, quotes, direct quotes, account cross sell, account rounding, account upsell and bookrolls • Account Management inclusive of renewal underwriting, endorsement processing, certificates of insurance and account support as needed • Serve as the primary contact and liaison with agents of the Service Center and managing the day-to-day servicing, renewals, and new business • Manages account(s) oversight directly with customers and agents to include New Business quoting, direct quoting and Renewal Underwriting • Respond to questions regarding product availability and discounts, billing and payment options, policy status, complaints and other customer/agent inquiries in a first time final manner. • Deliver strong customer service by responding within 24 hours to inquiries, concerns, emails, and faxes, and returning phone calls same day • Efficiently handle incoming calls and/or e-mails from existing customers and agents. May handle outbound calls and follow up work as required to process requests • Provide accurate policy information to policyholders and agents regarding commercial lines insurance products • Develop and maintain relationships with agents, customers, other team members • Maintain current understanding of service techniques, underwriting guidelines and product offerings • Research underwriting information and request appropriate underwriting support documentation needed for each account

🎯 Requisitos

• Bachelor's Degree OR: Associate’s Degree and two (2) or more years of experience in customer service, agency, and/or underwriting experience at a company or agency level • High School Diploma and four (4) years of experience in customer service, agency, and/or underwriting experience at a company or agency level • Property and Casualty Agent’s License strongly preferred • Minimum of two (2) to four (4) years of customer service, agency, and/or underwriting experience at a company or agency level. • Experience in the commercial lines sector of insurance preferred. • Basic knowledge of property/casualty insurance products, insurance processing systems/procedures, Best Practices, state regulations, and customer service practices • Demonstration of self-development through attainment of professional insurance designations, CIC, CISR, CLCS, etc.

🏖️ Benefícios

• Medical, Dental, and Vision Coverage : Available to you and your dependents. Coverage begins the first of the month after start date. • 401(k) with the first 3% matched at 100% : the next 6% is matched at 50% • Paid Time Off : Paid vacation, sick days, paid holidays, & bereavement days • Career Development : Including college partnership discounts and industry designation(s) reimbursements • Additional benefits include company-paid basic life insurance; short & long-term disability insurance; employee stock purchase plan; and employee assistance program (EAP).