Partner Operations & Success Manager

Vaga não está no LinkedIn

🕒 Setembro 10

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

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DOOR

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2014

🏗️ Construção

💼 Consultoria

🏥 Saúde

Construction • Consulting • Healthcare

A DOOR é uma empresa de proptech (anteriormente conhecida como Latch) que oferece hardware IoT integrado e software em nuvem para modernizar o controle de acesso e a automação de edifícios para propriedades multifamiliares e grandes portfólios residenciais. Seu conjunto de produtos inclui fechaduras inteligentes, leitores, interfones, câmeras, termostatos, sensores de vazamento e movimento, e uma plataforma de gestão centralizada (DOOR OS e DOOR App) que integra-se com sistemas de gestão de propriedades e expõe APIs. A DOOR foca em simplificar operações, melhorar a experiência dos residentes, reduzir custos e possibilitar implantações ou reformas gradativas em edifícios novos e existentes.

Descrição

• Drive the operational success, scalability, and growth of DOOR’s strategic B2B2C partnerships • Serve as the primary operational leader and trusted advisor for key partners including Walmart, Amazon/Ring, Arlo, and Cove • Own the partner lifecycle from evaluation and pilot through launch, ongoing performance, and expansion • Lead recurring business reviews and communicate performance, risks, opportunities, and action plans • Manage partner escalations through investigation, cross-functional coordination, resolution, and root-cause analysis • Identify opportunities to expand partner programs, improve performance, and grow revenue • Own intake, screening, evaluation, due diligence, and operational approval for prospective partners • Define service scope, pricing assumptions, SLAs, responsibilities, and launch expectations with Business Development • Assess geographic coverage, provider capacity, skills, technology needs, and operational dependencies • Design and lead pilots, defining objectives, success criteria, timelines, reporting requirements, and go/no-go decisions • Coordinate launch activities across Business Development, Legal, Product, Finance, Customer Support, and Operations • Oversee partner portal configuration, documentation, training, testing, and launch readiness • Build scalable, repeatable, low-touch onboarding processes for partners and service providers • Establish workflows, ownership, escalation paths, reporting standards, and service-level expectations • Develop partner playbooks, operating procedures, training materials, and launch checklists • Identify process, product, and automation improvements that increase capacity and reduce administrative effort and cost • Monitor partner financial, operational, service, and customer-experience performance • Translate data into recommendations and corrective action plans • Maintain reporting on partner performance, risks, escalations, and growth opportunities • Hold internal teams and external partners accountable for deliverables and service levels • Assess service-provider network coverage, capacity, skills, and experience • Partner with recruiting and operations to identify and onboard qualified service providers • Support partner-specific skills, certifications, training, and quality standards • Monitor service-provider onboarding, responsiveness, quality, and program compliance • Performance may be measured by revenue, profitability, service levels, launch rates, provider capacity, quality, satisfaction, retention, and automation

🎯 Requisitos

• Bachelor’s degree in business, operations, account management, or a related field, or equivalent practical experience • 7+ years of experience in partner operations, strategic account management, customer success, marketplace operations, program management, or a related field • Experience managing complex relationships with large enterprise, retail, technology, or consumer-service partners • Experience taking programs from evaluation and pilot through launch and scaled operations • Strong understanding of operational workflows, service-level agreements, capacity planning, and performance management • Experience using data to identify problems, evaluate program health, and drive business decisions • Proven ability to manage escalations and align internal and external stakeholders around solutions • Strong commercial judgment and understanding of revenue, pricing, cost, and profitability drivers • Excellent written, verbal, presentation, and executive-communication skills • Ability to lead cross-functional initiatives through influence and operate effectively in a fast-moving environment • Preferred: Experience supporting B2B2C, marketplace, field-service, home-services, property-management, retail, or connected-home programs • Preferred: Experience working with nationally recognized retailers or technology companies • Preferred: Familiarity with partner portals, workflow automation, CRM platforms, reporting tools, and self-service onboarding systems • Preferred: Experience developing service-provider networks or managing geographically distributed service operations • Preferred: Experience negotiating operational terms, SLAs, pricing assumptions, and program requirements • Candidates must be based in the United States • Expected travel of roughly 20%

🏖️ Benefícios

• Competitive compensation packages • Employer-sponsored health, dental, vision and life options • Generous PTO • Company-supported parental leave for primary and non-primary caregivers • Tiered return-to-work options • Flexible time off policy • Flexible work schedules • Medical, dental, and vision plans with multiple coverage tiers • Domestic partner enrollment option • Healthcare and flexible spending accounts (FSAs) with employer contributions • Employer-paid basic life and accidental death & dismemberment (AD&D) insurance • Optional supplemental life and AD&D coverage • Short-term and long-term disability coverage • 401(k) Retirement Plan through Vanguard with flexible contribution options • Full hardware setup from DOOR’s home line of products • Free monitoring • Career growth opportunities • Encouragement to invent, innovate, and take calculated risks • Inclusive workplace • Remote work

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