Integrations Manager – Team Lead

🕒 Outubro 21

🏈 Ohio – Remoto

🏈 Ohio – Remote

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 21 dias.
• As vagas desta empresa costumam ser preenchidas em 40 dias.
• Sem salário divulgado.

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Drips

SiteLinkedInTodas as Vagas

51 - 200 funcionários

📣 Marketing

🤖 Inteligência Artificial

🤝 B2B

💰 Venture Round em 2021-10

Marketing • Artificial Intelligence • B2B

A Drips ajuda as empresas a se envolverem com seus consumidores de forma mais eficaz. Como fazemos isso? Através de uma plataforma de contato conversacional impulsionada por IA que inclui mensagens de texto bidirecionais com aspecto humano, chamadas agendadas e mensagens de correio de voz.

Descrição

• Own Drips' integrations function end to end, including technical delivery of client integrations and people leadership • Build, lead, and mentor a team of Integration Project Managers/Specialists • Hire, onboard, and support career development for team members • Set goals and expectations, conduct regular 1:1s and performance reviews • Allocate team resources and capacity across competing client implementations • Own the integration strategy and roadmap aligned with Operations objectives • Define and track integration KPIs, including cycle time, launch success, UAT defect rates, and post-launch issues • Partner with Product and Engineering to prioritize tooling and platform improvements • Design and refine repeatable, documented integration processes, intake workflows, and prioritization workflows • Oversee integrations across APIs, webhooks, FTP/SFTP, Azure Logic Apps, and billing/data workflows • Serve as escalation point for complex, high-risk, or compliance-sensitive integrations • Maintain documentation such as data mapping specifications, API documentation, and testing/acceptance criteria • Validate data mappings, authentication methods, and system configurations for high-complexity engagements • Partner with Client Success, Production, Engineering, and QA to align integrations with platform standards and client expectations • Represent Integrations in cross-departmental planning and process discussions • Coordinate resolution of integration-related incidents and risks • Report team performance, project/portfolio status, and risk exposure to the VP of Operations • Build and maintain Tableau and DCC dashboards for integration health, throughput, risk, and capacity • Create reporting and tooling that provide leadership visibility as the client base and integration volume scale

🎯 Requisitos

• 5–8 years of experience in integration project management, technical implementations, or SaaS delivery environments • 2+ years directly managing a team • Proven people leadership, including hiring, coaching, performance management, and career development for technical staff • Strong technical fluency with APIs, FTP/SFTP integrations, webhooks, authentication methods, and network connectivity troubleshooting • Proficiency with Microsoft Azure, particularly Azure Logic Apps and related monitoring/DevOps tooling • Experience building repeatable implementation processes, documentation frameworks, and intake/prioritization workflows • Familiarity with SQL and Excel for validating integration outputs and troubleshooting data discrepancies • Exceptional written and verbal communication; able to lead client-facing technical discussions and translate technical detail for executive audiences • Experience with structured tracking tools such as ClickUp, Jira, or Azure DevOps • Bachelor's degree in Computer Science, Information Systems, Engineering, or related field preferred but not required • Hands-on, keyboard-level comfort with APIs, logs, configurations, and data mappings • Experience in telephony/SMS, TCPA/HIPAA-adjacent, or other regulated-data integration environments preferred • Experience with billing processors or financial transaction systems preferred • Exposure to DevOps practices and CI/CD deployment environments preferred • Experience building dashboards or reporting frameworks for operational visibility preferred • Prior experience managing managers or team leads preferred • Brief cover letter describing experience leading technical integration teams, managing client-facing escalations, and working with APIs, webhooks, or FTP/SFTP integrations in a regulated or compliance-sensitive industry

🏖️ Benefícios

• Remote work environment • Career growth opportunities • Hiring, onboarding, and career development opportunities for team members • Coaching and professional development through regular 1:1s and performance reviews

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