Senior Manager, CS Upgrade Technical Delivery Lead

🕒 Setembro 8

🍂 Massachusetts, Missouri, +1 estados a mais – Remoto

🍂 Massachusetts – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote

💵 $100.800 - $157.600 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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👻 Score fantasma 11%

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• Aberta há 65 dias.
• As vagas desta empresa costumam ser preenchidas em 34 dias.

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Duck Creek Technologies

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2000

🛡️ Seguros

☁️ SaaS

🏢 Corporativo

💰 $230.000.000 Private Equity Round em 2020-06

Insurance • SaaS • Enterprise

Duck Creek Technologies é um provedor líder de soluções de software abrangentes para a indústria de seguros, com foco específico em seguros de bens e responsabilidades (P&C). Sua plataforma oferece um conjunto de soluções de sistema central, incluindo apólice, cobrança, sinistros e análises. Com forte ênfase em configurabilidade de baixo código, a Duck Creek permite que as seguradoras implementem rapidamente mudanças e lancem novos produtos para atender às necessidades do mercado. A empresa também enfatiza parcerias com inovadores líderes em tecnologia para oferecer experiências aprimoradas aos clientes e otimizar as operações para seguradoras ao redor do mundo.

Descrição

• Lead the project engineering team defining and reviewing technical requirements for Duck Creek applications • Oversee planning, execution, and delivery of software upgrades with minimal business disruption • Provide technical leadership for coding, testing, deployment, security, integration, performance, quality, and operations • Serve as the primary contact and escalation point for engineering, customization, and customer issues • Coordinate cross-functional teams to deliver upgrades on schedule • Engage stakeholders, provide regular updates, and manage expectations • Analyze release notes and code changes to assess upgrade impacts on existing applications • Debug custom and base code and provide workarounds or solutions to implementation teams and customers • Use Duck Creek upgrade tools to generate differential analysis and low-impact upgrade paths • Identify automation opportunities and develop utilities for faster, more effective upgrades • Manage tasks independently across multiple complex projects • Triage issues with customer counterparts and present solutions • Review work, mentor team members, and share knowledge • Identify upgrade risks, communicate issues, and develop mitigation strategies • Manage active delivery remediations with customers before upgrades • Develop and execute deployment strategies that minimize downtime and support smooth production transitions • Provide post-deployment support and troubleshooting • Analyze deployment outcomes and implement continuous process improvements • Develop team members’ product knowledge, technical skills, and customization best practices

🎯 Requisitos

• Bachelor’s degree in technical discipline or equivalent work experience in network administration, programming, or information systems • Minimum of 6 years’ professional experience in software development • Experience in customer-facing roles • Experience managing teams and the performance of direct reports • Deep understanding of the Duck Creek product suite and its technical components • Deep professional experience with C#, SQL, Visual Studio, Microsoft Foundation technologies, Windows Server 2003/2008 administration and configuration, JavaScript, XSLT, XML, HTML, CSS, and AJAX • Deep professional experience with .NET solutions, SQL, and relational database design • Experience with XML and XSL • Experience leveraging Generative AI and AI-powered development tools, such as GitHub Copilot and Microsoft Copilot • Ability to evaluate, implement, and govern AI-driven automation solutions while maintaining security, quality, and compliance • Experience/knowledge of P&C insurance software applications and software development lifecycles • Experience with systems integration, including Policy, Billing, Claims, Reinsurance, and third-party systems • Experience with Duck Creek Example Platform solutions for Policy Administration, Billing, and/or ASW Claims preferred • Effective verbal and written communication • Ability to work effectively in teams and build positive relationships • Ability to analyze complex situations and generate creative solutions • Willingness to accept responsibility and achieve meaningful outcomes • Ability to adapt to change, embrace new technologies, and learn quickly • Travel: 0–25% • Legally authorized to work in the country of the job location

🏖️ Benefícios

• Flexible work environment • Medical, dental, vision, life, and disability insurance • 401(k) retirement plan with match (6% employer match up to $12,000 annually) • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • Paid holidays, vacation, and volunteer time • Employee Assistance Program (EAP) • Annual bonus compensation, subject to plan terms and individual eligibility • AI-assisted tools support recruitment processes, with human review and final human hiring decisions

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