Customer Success Manager

🕒 Abril 13

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Easygenerator

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2013

💼 Consultoria

🏥 Saúde

📣 Marketing

Consulting • Healthcare • Marketing

A Easygenerator é uma plataforma de autoria baseada em nuvem que capacita organizações a criar, localizar e publicar e-learning e treinamentos específicos para a empresa em larga escala. Projetada para facilidade de uso, permite que especialistas no assunto, em toda a empresa, criem cursos sem a necessidade de um grande suporte de L&D, e inclui recursos como: criação de cursos assistida por IA (EasyAI), tradução com um clique para 75 idiomas (EasyTranslate), integrações SCORM/xAPI e LMS/LXP, conversão de texto em fala, importação de PowerPoint e edição multimídia. O produto está em conformidade com GDPR e ISO27001 e é destinado a casos de uso corporativo como integração, conformidade, capacitação de vendas, saúde e segurança, treinamento de produtos e aprendizado para força de trabalho remota.

Descrição

• Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth. • Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes. • Objectively assess account health scores and proactively take action to improve them to maximize customer retention. • Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders. • Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers. • Develop and execute strategic success plans tailored to each customer’s objectives and use cases, supporting retention and unlocking opportunities for account expansion and upsell • Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.

🎯 Requisitos

• A bachelor’s degree or higher. • You have at least 2 years of Customer Success (or (key) account management related) experience • Excellent communication skills. You have strong English language skills and can communicate in a clear, goal-oriented way that leaves no room for interpretation. • You can take the lead in a conversation, but you also know when it’s time to listen. • You have a passion for negotiating the best possible outcome for external and internal stakeholders. • Customer oriented. You know how to get to the question behind the question and you’re truly focused on helping your customer succeed. • A passion for HR tech is preferred. You’re up to date on the latest trends and developments in our discipline.

🏖️ Benefícios

• Working in a fun & international environment surrounded by a dedicated team. • Being part of a fast-growing scale-up environment where you can make an impact from day 1 • Career framework and growth coaching • Develop yourself in the direction you love most: due to our fast growth, many new opportunities are unfolding quickly • Remote working policy