Carrier Account Manager

🔥 13 horas atrás

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eHealth, Inc.

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1997

💼 Consultoria

🏥 Saúde

📦 Logística

💰 Post-IPO Equity em 2021-01

Consulting • Healthcare • Logistics

A eHealth, Inc. é uma empresa de tecnologia e serviços que conecta indivíduos a planos e serviços de saúde. A empresa oferece uma plataforma que ajuda os consumidores a encontrar, comparar e se inscrever em planos de seguro saúde, incluindo Medicare, seguro saúde individual e familiar, seguro saúde para pequenas empresas e planos auxiliares. A eHealth também oferece serviços de consultoria para ajudar a guiar os clientes através do complexo processo de escolha do plano certo para suas necessidades.

Descrição

• Serve as the primary day-to-day contact for assigned carrier partners • Build strong, trusted relationships through responsive and proactive account management • Understand carrier objectives and ensure timely resolution of requests and operational issues • Facilitate and support onboarding and implementation of new carrier partnerships • Support process improvement and strategic initiatives • Coordinate and lead recurring carrier meetings and status updates • Communicate priorities, escalations, feedback, and action plans • Manage issue escalations by coordinating cross-functional resources and driving timely resolution • Work with Revenue Operations, Sales, Marketing, Product, Call Center, Legal, Compliance, and other internal teams to execute carrier initiatives • Gather and communicate carrier feedback to improve processes, products, and partner satisfaction • Maintain accurate account documentation, project timelines, and communication records • Ensure contractual obligations, implementation milestones, and service commitments are met • Identify opportunities to improve account health, strengthen carrier engagement, and generate additional revenue

🎯 Requisitos

• 2–5 years of experience in Account Management, Client Services, Customer Success, Partner Success, or a related client-facing role • Experience managing ongoing client or partner relationships in a fast-paced, process-driven environment • Strong relationship management and customer service skills • Ability to build credibility and trust with external and internal partners • Excellent verbal, written, and presentation communication skills • Strong organizational skills and ability to manage multiple priorities and projects simultaneously • Analytical mindset with experience interpreting performance metrics and developing actionable insights • Experience collaborating effectively across cross-functional teams • Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) • Bachelor's degree or equivalent work experience required • Willingness to travel as needed • Experience with Tableau, Ironclad, and SharePoint is a plus • Prior experience within Healthcare, Health insurance, Medicare, or regulated industries is preferred • Knowledge of Medicare Advantage and Health Care Reform is a plus

🏖️ Benefícios

• Generous benefits include medical, dental and vision beginning on your first day of employment • 401K with matching • Tuition reimbursement • Employee stock purchase program • 12 company paid holidays and flexible time off (PTO for non-exempt) • Annual performance bonus • Array of benefits designed to support employees’ personal and professional wellness