Medicare Operations Specialist

🕒 Junho 19

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eHealth, Inc.

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1997

⚕️ Seguro de Saúde

☁️ SaaS

👥 B2C

💰 Post-IPO Equity em 2021-01

Healthcare Insurance • SaaS • B2C

A eHealth, Inc. é uma empresa de tecnologia e serviços que conecta indivíduos a planos e serviços de saúde. A empresa oferece uma plataforma que ajuda os consumidores a encontrar, comparar e se inscrever em planos de seguro saúde, incluindo Medicare, seguro saúde individual e familiar, seguro saúde para pequenas empresas e planos auxiliares. A eHealth também oferece serviços de consultoria para ajudar a guiar os clientes através do complexo processo de escolha do plano certo para suas necessidades.

Descrição

• Provide operational, sales, and compliance support to Independent Sales Agents within eHealth’s 1099 program • Serve as a primary contact for agent inquiries related to systems, compliance, commissions, contracts, and sales support • Deliver real time support via chat and Microsoft Teams office hours • Host sales training and upskilling sessions for 1099 agents • Maintain accurate agent records, compliance documentation, and Ready to Sell status • Conduct compliance follow-ups and support corrective actions as needed • Monitor agent performance and identify coaching, training, and live sales support opportunities • Share agent feedback and insights to support continuous improvement of the ISA program • Demonstrate eHealth’s core values in daily work and decision-making

🎯 Requisitos

• Experienced current or former Medicare Supervisor with the ability to manage Independent Sales Agents and multiple priorities in a fast-paced environment • Well versed in Medicare and CMS regulations • Strong verbal and written communication skills • High attention to detail, particularly in compliance and documentation • Strong collaboration and relationship-building skills • Data-driven with experience using performance metrics • Effective problem-solving and operational support skills • Adaptable in dynamic sales environments • Customer-focused with a commitment to quality agent support • Additional insurance knowledge and sales experience, including life insurance, is a plus

🏖️ Benefícios

• Generous benefits including medical, dental, and vision beginning on your first day of employment • 401(k) with company matching • Tuition reimbursement • Employee stock purchase program • 12 company-paid holidays and flexible time off (PTO for non-exempt employees)