Underwriting Management, Policy Help Desk Specialist

🕒 Maio 23

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EMC Insurance Companies

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1911

Insurance

EMC Insurance Companies é uma seguradora mútua que oferece soluções especializadas de seguros empresariais. A empresa tem foco em seguro patrimonial empresarial, seguro de responsabilidade civil, workers’ compensation (compensação por acidentes de trabalho) e apólices para proprietários de empresas (Business Owners Policy – BOP). Com forte ênfase em atendimento personalizado, a EMC colabora de perto com agentes locais para oferecer coberturas abrangentes e sob medida. A EMC está comprometida em entender os desafios únicos enfrentados por seus segurados, disponibilizando recursos de gestão de riscos e controle de perdas para ajudar as empresas a protegerem seus ativos. Reconhecida por parcerias dedicadas e atendimento ao cliente excepcional, a EMC garante que as empresas estejam preparadas para o inesperado com suas soluções de seguro de alto nível.

Descrição

• Serves as first point of contact for users seeking assistance with underwriting management, policy administration and rating platforms • Researches and answers inquiries, including moderately complex inquiries, from all levels of underwriting and rating team members as they related to general operation of the underwriting and policy systems, business procedures, system speed, outages and system documentation • Assists front line users/departments in their completion of policy transactions by analyzing the error, reviewing the detailed policy information, formulating a response on how to address the issue • Assists and performs troubleshooting through diagnostic techniques and pertinent questions • Creates and updates online help documents for underwriting management and policy systems as assigned • Assists in User Acceptance Testing (UAT) for assigned systems and features • Reviews the screen documentation to ensure that it matches the production screen functionality • Records, monitors, and reports on the progress of application changes and enhancements requests as a result of a help desk inquiry

🎯 Requisitos

• Associate degree in insurance, business administration, computer science, or related field, or equivalent relevant experience • Three years of experience in business analysis, process improvement, service desk, underwriting, rating, or technology or related preferred • Candidates that exceed the minimum qualifications may be considered for a higher level position • Strong business knowledge of underwriting and rating, with related system knowledge • Strong analytical abilities to identify problems and prepare solutions • Strong verbal and written communication skills, including presentation skills • Ability to work in a team setting, as well as independently • Strong organizational skills • Knowledge of technical concepts such as client-server, Web applications, and/or Cloud Architecture preferred • Good knowledge of Microsoft Word, Excel, PowerPoint, Outlook, Teams, Zoom, and other collaboration tools.

🏖️ Benefícios

• Health insurance • 401(k) plan match • Pension plan • OneEMC bonus plan • Recognition and anniversary awards • Professional development and growth opportunities, including tuition reimbursement • Wellness initiatives to improve team member well-being and reduce health insurance costs • Competitive paid time off plan • Full day of volunteer time off annually • Flexibility to dress for your day and opportunities for alternative work arrangements