Implementation Coordinator

Vaga não está no LinkedIn

🕒 Junho 25

🌵 Arizona, Florida, +12 estados a mais – Remoto

🌵 Arizona – Remote 🐊 Florida – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $22 / hora

⏰ Tempo Integral

🟢 Júnior

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Esri

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

🏢 Corporativo

☁️ SaaS

🤝 B2B

Enterprise • SaaS • B2B

A Esri é uma empresa líder em software geoespacial que desenvolve o ArcGIS, uma plataforma abrangente para mapeamento, análises espaciais e inteligência de localização. Seus produtos permitem que organizações de diversos setores integrem, visualizem e analisem dados geográficos para tomada de decisões, operações e gêmeos digitais, entregues via implantações locais, serviços em nuvem, APIs e ferramentas para desenvolvedores. A Esri atende principalmente empresas, agências governamentais e outras organizações com soluções B2B SaaS e de plataforma.

Descrição

• Support the Implementation Specialist with new account onboarding and implementation activities from kickoff through account handoff. • Assist in coordinating implementation timelines, deliverables, follow-up items, and internal deadlines. • Help prepare, organize, update, and distribute training materials, job aids, account guides, scripts, and other implementation resources. • Coordinate virtual training schedules, meeting invitations, attendance tracking, and related implementation logistics for remote learners and internal stakeholders. • Maintain implementation trackers, training records, assessment results, completion logs, and other related documentation in an accurate and timely manner. • Document trainee grades, quiz results, completion data, and other implementation-related records in designated trackers, drives, or systems. • Support account readiness by helping track setup items such as access requests, logins, materials readiness, and other pre-launch needs; escalate issues as appropriate. • Help maintain version control for implementation documents, SOPs, checklists, training materials, and shared folders or drives. • Assist with process documentation, protocol organization, and account setup preparation to support a smooth implementation process. • Send follow-up communications, track open items, and help keep Client Relations, Performance Development, Operations, and other teams aligned on deliverables and deadlines. • Shadow implementation meetings, planning sessions, and training activities to build working knowledge of all major Implementation Specialist functions. • Assist with updates to account-specific content and support refresher training, continuing education, or implementation follow-up as assigned. • As skills develop, assist with leading portions of training, implementation tasks, or account transition activities under guidance. • Help monitor implementation progress and proactively raise concerns related to delays, missing information, readiness risks, or training issues. • Support successful handoff of newly implemented accounts to Team Leads, Performance Development team members, and Operations. • Cross-train in all major duties of the Implementation Specialist role with the expectation of progressively taking on increased responsibility over time. • Perform other duties as assigned based on department, client, and company needs.

🎯 Requisitos

• Associate degree in Communication, Business Administration, Education, Healthcare Administration, or a related field preferred. • 1–3 years of experience in administrative support, training coordination, onboarding, client support, project coordination, customer service, or call center operations preferred. • Prior healthcare, client service, training support, or implementation support experience preferred. • Experience in a remote workforce, virtual training environment, or call center setting is a plus. • Strong communication and customer service skills. • Strong organization, follow-up, and time management skills. • Ability to coordinate multiple tasks, deadlines, and stakeholders at the same time. • Strong attention to detail and documentation accuracy. • Ability to learn new processes, systems, and implementation functions quickly. • Comfort working with internal teams and external contacts in a professional manner. • Receptive to feedback, coaching, and ongoing development. • Ability to adapt to change and shift priorities as business needs evolve. • Strong written communication, grammar, spelling, and data entry skills. • Intermediate Microsoft Office skills, including Word, Outlook, and PowerPoint; basic to intermediate Excel preferred. • Experience with virtual meeting platforms, shared drives, trackers, and training documentation is preferred. • Positive attitude, dependable attendance, accountability, and collaboration.