Senior Product Solutions Manager

🕒 Maio 22

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EvenUp

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🤖 Inteligência Artificial

☁️ SaaS

Legal • Artificial Intelligence • SaaS

A EvenUp é uma empresa especializada em fornecer soluções impulsionadas por IA para escritórios de advocacia de danos pessoais, a fim de melhorar a eficiência e a eficácia no manuseio de casos e acordos. A Claims Intelligence Platform™ da empresa apoia os escritórios de advocacia gerando cartas de demanda em IA, projetadas para capturar todos os detalhes e maximizar o valor dos casos. Sua suíte de produtos, incluindo MedChrons, Executive Analytics, Preparação de Casos, Preparação de Negociações e Repositório de Acordos, aproveita a IA e a análise de dados para agilizar os processos jurídicos, melhorar os resultados das negociações e aumentar a probabilidade de atingir os limites das apólices. A EvenUp é certificada SOC2 e HIPAA, garantindo altos padrões de segurança e privacidade para dados legais e médicos sensíveis. A empresa visa nivelar o campo de atuação legal, fornecendo aos escritórios de danos pessoais ferramentas que utilizam dados proprietários e insights de especialistas para navegar por casos complexos com precisão e rapidez.

Descrição

• Own the technical and operational setup for our customers. • Translate firm Standard Operating Procedures into EvenUp by setting up Smart Workflows, task plans, and document templates. • Draft, test, and refine prompts, exercising strong judgment on quality thresholds for v1 launches. • Write and execute SQL queries to configure custom firm reports, ensuring data accurately reflects the firm's needs. Manage complex data mapping, including provider contact entity linking. • Design User Acceptance Testing (UAT) end-to-end scenarios, conduct UAT alongside extended teams, provide mock plugs for integrations, and meticulously validate all use cases in staging environments to ensure production readiness. • Draft training schedules, coordinate with external stakeholders, and partner with internal ops teams to update internal processes (e.g., mailroom/fax attribution). • Triage critical failures during rollout, identify missed use cases, and prioritize them in the product backlog to continuously improve the platform.

🎯 Requisitos

• 4+ years of work experience in a fast-paced environment (SaaS, LegalTech, or complex Operations). • A track record of leading or working on customization-heavy "system of record" implementations for large enterprise customers. • Experience writing, testing, and refining AI prompts is highly important for this role. Familiarity with SQL is also strongly preferred. • You are comfortable testing, iterating, and making swift, sound judgment calls on where quality is "good enough" for a v1 launch versus what needs immediate fixing. • You can flawlessly manage highly complex configurations, from variabilized fax cover pages to intricate firm-level files and integration services. • You have a track record of working directly with enterprise customers or critical external stakeholders to ensure their success. • You know how to build UAT scenarios, run testing sessions, and quickly prioritize bugs or scope reductions.

🏖️ Benefícios

• Choice of medical, dental, and vision insurance plans for you and your family. • Additional insurance coverage options for life, accident, or critical illness. • Flexible paid time off, sick leave, short-term and long-term disability. • 10 US observed holidays, and Canadian statutory holidays by province. • A home office stipend. • 401(k) for US-based employees and RRSP for Canada-based employees. • Paid parental leave. • A local in-person meet-up program. • Hubs in San Francisco and Toronto.