Operations Associate

🕒 Agosto 3

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Exclusive Networks

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🔒 Cibersegurança

🤝 B2B

🏢 Corporativo

Cybersecurity • B2B • Enterprise

A Exclusive Networks é uma especialista global confiável em cibersegurança e distribuidora de valor agregado que ajuda organizações e parceiros de canal a proteger e modernizar a infraestrutura digital. A empresa opera um modelo de distribuição "primeiro serviços, vendas locais, escala global", oferecendo serviços de segurança gerenciada, acreditação técnica e treinamento, soluções de financiamento e assinatura, e orquestração do ecossistema de fornecedores para parceiros e clientes finais em mais de 170 países. A Exclusive Networks foca em entregar resultados através da capacitação de parceiros, parcerias com fornecedores (por exemplo, Fortinet, Palo Alto Networks, Nutanix) e um amplo portfólio de soluções de cibersegurança e infraestrutura digital.

Descrição

• Assisting with process and system improvements. • Conducting quality reviews of orders processed by others in the organization. • Providing training, and other duties. • Proactively addressing, resolving, and/or escalating any operational issues affecting customer experience. • Managing communication with all sales departments, order and process all customer orders, returns, and ensure that all procedures are carried out according to best practices. • Following proper protocols to ensure correct order entry and fulfillment. • When processing POs, quotes, and RMAs, ensuring completeness and accuracy. • Entering data into a variety of organization software systems. • Working in cross-functional teams to define and review operational and logistical procedures, as well as to introduce new procedures as required. • Defining and executing improvements to order management processes and technologies to streamline order delivery and improve customer service. • Assisting in training other order entry employees in the development of skills and knowledge. • Supporting the continuous development of processes and workflows.

🎯 Requisitos

• 3+ years of operations experience. • Prior order management experience a plus. • Ability to prioritize workload and manage a high volume of orders at quarter and month-end close. • Intermediate to Advanced MS Office Application – MS Outlook and Excel. • Excellent English verbal and written communicate skills. • General understanding of the quote-to-cash processes. • High sense of urgency to achieve goals, results driven, communicates assertively, and willing to learn. • Ability to work well under pressure, customer focused and a team player. • Must be able to work PST hours (USA)

🏖️ Benefícios

• Paid Leaves (Annual, Sick, Birthday, Well-being) • HMO (Upon Day 1 with free dependent) • Variable Pay • Employee Assistance Program