Patient Access Manager

🕒 4 dias atrás

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Expressable

SiteLinkedInTodas as Vagas

11 - 50 funcionários

⚕️ Seguro de Saúde

🧘 Bem-estar

📚 Educação

💰 $15.000.000 Series A em 2022-02

Healthcare Insurance • Wellness • Education

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Descrição

• Lead and manage the day-to-day operations of the Patient Access team/call center, ensuring timely, accurate completion of insurance verification, authorization, support, onboarding, and financial clearance workflows. • Monitor team performance against SLAs, quality standards, and productivity targets, including authorization turnaround time, verification accuracy, conversion readiness, cancel rates, client satisfaction, and financial clearance timelines. • Develop, analyze, and communicate daily, weekly, and monthly performance reports; translate data trends into actionable improvement plans that address gaps through coaching, process clarification, and workflow adjustments. • Serve as an escalation point for complex patient access issues, supporting Supervisors and independent contributors in resolving high-impact or time-sensitive cases. • Ensure consistent application of standardized workflows, documentation practices, and compliance requirements (HIPAA, PCI, payer rules). • Partner cross-functionally with all teams to resolve access-related barriers and prevent delays in care or reimbursement. • Identify recurring issues or inefficiencies in patient access workflows and collaborate with leadership to recommend practical improvements. • Provide structured onboarding, daily operational guidance, and ongoing skill development for new and existing Patient Access staff, reinforcing service, accuracy, and documentation standards. • Maintain appropriate staffing coverage and workload balance to support volume fluctuations and service expectations. • Contribute operational insights, metrics, and frontline feedback to leadership to support decision-making and continuous improvement.

🎯 Requisitos

• Bachelor’s degree in healthcare administration, business, or a related field or equivalent combination of education and experience. • More than 5 years of experience in patient access, healthcare operations, revenue cycle, or related healthcare administrative functions. • More than 3 years of people management experience, including direct supervision of frontline staff. • Demonstrated success managing teams in high-volume, metrics-driven healthcare call center environments, including workforce planning, quality monitoring, escalation management, and service level optimization. • Experience overseeing insurance verification, prior authorization, and front-end revenue workflows. • Experience in telehealth, multi-state healthcare, or remote operations strongly preferred. • Strong proficiency with EHR/CRM systems, payer portals, and workflow management tools. • Comfort analyzing operational metrics, dashboards, and performance trends. • Working knowledge of insurance concepts, authorization requirements, billing workflows, and payer rules. • Strong written and verbal communication skills, including the ability to communicate complex information clearly to diverse stakeholders.

🏖️ Benefícios

• Exceptional paid time off policies that encourage and support life balance, including a winter break. • 401k matching to ensure our staff have what they need to enjoy their retirement • Health insurance options that ensure well being for the whole person and their family • Company paid life, short-term disability, and long-term disability coverage • Remote work environment that strives for connectivity through professional collaboration and personal connections