Customer Service Advisor, English Speaker

🕒 Julho 23

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FARFETCH

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2007

💼 Consultoria

📣 Marketing

🛍️ Comércio Eletrônico

Consulting • Marketing • eCommerce

A FARFETCH é uma plataforma global de moda online que conecta consumidores a marcas e boutiques de luxo. Com um amplo portfólio de produtos em moda feminina, masculina e infantil, a FARFETCH oferece experiências de compra únicas em seu site e app. Os clientes podem usufruir de benefícios como frete grátis em itens selecionados, ofertas exclusivas para membros e serviços sustentáveis, como a revenda de bolsas de grife. A empresa aceita pagamentos com criptomoedas e oferece descontos para estudantes e jovens. A FARFETCH é comprometida com a sustentabilidade e com a proteção da propriedade intelectual, garantindo um alto padrão de atendimento e satisfação do cliente.

Descrição

• As a Customer Service Advisor you have a vital role in the Customer Service Department, where you are responsible for mentoring, reporting to supervisors, as well as solving customer inquiries and problems and improving strategies and procedures. • Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals; • Conduct extensive research to resolve complex customer problems and assist managers and supervisors in handling escalated inquiries or complaints; • Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact; • Interact with immediate team and communicate with other departments • Interpersonal verbal communication skills that build rapport and trust, deliver information in an easy to understand manner, and clearly articulate why a solution is the best course of action; • Interpersonal written communication skills to accurately document activity in proper business writing • Ability to breakdown complex problems into sequential priorities and then select solutions to resolve the entire problem (Analytical, critical and design thinking) • Seeks opportunities to improve depth/breadth of knowledge and personal performance (Desire to learn)

🎯 Requisitos

• You have good interpersonal and soft skills; • You have excellent communication skills, both verbal and written; • You have the ability to work under pressure in a fast-paced environment; • You have good conflict resolution skills; • You have a critical mindset and good sense of judgement; • You have Knowledge about internal procedures and business model; • Excellent in listening; • Be attentive to Detail; • Able to prioritise tasks wisely • Time Management; • Available to work on rotating shifts; • Able to exceed customer expectations.