Director, Implementation Services

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🕒 5 dias atrás

🏄 California, Florida, +3 estados a mais – Remoto

🏄 California – Remote 🐊 Florida – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote

💵 $200.000 - $225.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Faro Health Inc.

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🤖 Inteligência Artificial

💊 Farmacêutico

☁️ SaaS

💰 $20.000.000 Series A em 2023-02

Artificial Intelligence • Pharmaceuticals • SaaS

A Faro Health Inc. é uma empresa especializada em simplificar e otimizar o desenvolvimento de protocolos de ensaios clínicos por meio de sua plataforma de software habilitada por IA. As soluções da empresa são focadas em melhorar a eficiência, a consistência e a qualidade dos estudos clínicos, fornecendo ferramentas para o design de protocolos baseados em dados e colaboração integrada. A plataforma da Faro Health também visa reduzir o fardo dos pacientes, os riscos dos ensaios e os custos, além de aumentar a velocidade no progresso das pesquisas clínicas. Através de sua ferramenta Study Designer e do coautor com IA generativa, a Faro Health capacita equipes de pesquisa a criar e implementar ensaios clínicos complexos de forma mais eficaz.

Descrição

• Lead end-to-end implementation of Faro’s platform across customer environments, translating customer requirements into scalable configurations, workflows, and study setups. • Oversee protocol authoring setup, intake processes, and environment configuration aligned to the Faro solutions in scope for each customer. • Ensure successful deployment of APIs and service accounts in collaboration with Product and Engineering. • Define clear transition points from implementation to post go-live adoption teams to ensure continuity of customer experience. • Oversee environment setup, user access, and coordination with customer IT teams to ensure secure, scalable deployments. • Act as the primary liaison between Faro DevOps and customer IT teams to scope, coordinate, and deliver all system integration work. • Oversee generation, validation, and operational use of structured study design data and standardized outputs (such as USDM) within customer workflows and downstream systems. • Design and maintain structured prompt libraries that govern how newly uploaded customer documents are parsed, classified, and integrated into the knowledge graph. • Deliver and oversee tailored solutions including scripts, workflow adaptations, and reporting configurations required for successful deployment and adoption. • Use a consultative approach to understand customers’ core requirements, ask clarifying questions, and guide customers toward best practices aligned with product capabilities.

🎯 Requisitos

• 8+ years in Professional Services, Solutions Consulting, or Technical Implementation roles within SaaS • Experience delivering platform configuration and API-based integrations in customer environments • Strong understanding of SaaS and AI-driven platforms, including APIs, integrations, workflow configuration, and data-driven outputs; familiarity with generative AI concepts including prompt engineering, RAG pipelines, and document parsing sufficient to lead knowledge graph build-out and governance • Proven ability to balance hands-on delivery with building scalable processes • Experience working cross-functionally with Product and Engineering • Strong stakeholder management and problem-solving skills • Comfortable operating in a fast-paced, high-growth environment • Ability to travel up to 30%

🏖️ Benefícios

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k) • Life Insurance (Basic) • Short Term and Long Term Disability • Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed) • Training & Development Reimbursement • Hybrid Work Environment • Peer-to-peer bonus program • Company/department outings and events • Stock Option Plan • Office On-Premises Amenities; gym, restaurant tenant discount, Padel Nine