Customer Success Manager

🕒 Agosto 26

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $75.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Feathr

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🤝 B2B

📣 Marketing

💰 $5.000.000 Venture Round em 2022-03

B2B • Marketing

A Feathr fornece ferramentas modernas de marketing digital para associações, organizações sem fins lucrativos e organizadores de eventos.

Descrição

• Manage a portfolio of strategic accounts • Become a Feathr product expert and strategic adviser • Guide customers in using the Feathr app to amplify their marketing efforts • Lead the creation and execution of Joint Success Plans • Drive multi-threading efforts to secure key stakeholder relationships and mitigate risk • Help customers develop skills to independently create and manage campaign plans • Track account progress and status updates in Salesforce and Planhat • Own the end-to-end renewal process, including contract management, pricing, and expansion • Create and lead customer Business Reviews, including Quarterly Business Reviews • Highlight customer value and uncover risk and growth opportunities • Serve as a bridge between Feathr and nonprofit customers, providing strategic insights and best practices

🎯 Requisitos

• 3+ years of experience in a dedicated Customer Success or B2B SaaS Account Management role focused on customer retention, renewal, and value outcomes • 2+ years of experience developing, managing, or planning digital marketing campaigns • Non-profit or association industry experience strongly preferred • Ability to manage shifting priorities, escalations, retention risk, and strategic initiatives • Ability to maintain a high-level view of account health and long-term business strategy • Ability to educate customers and drive adoption of features and best practices • Experience leading strategic conversations with senior decision-makers and managing end-to-end renewals, including contract negotiations • Ability to communicate complex technical concepts to varied audiences • Marketing subject-matter expertise and knowledge of evolving marketing best practices • Experience with Salesforce and Planhat • Remote candidates must be located within the United States • Preference for candidates in EST or CST time zones • Ability to work ET/CT hours • Legally authorized to work within the U.S. • Reliable home office setup and experience managing accounts without in-person oversight

🏖️ Benefícios

• Fully Remote • Health, dental, and vision insurance • Paid vacation, sick time, and holidays • Extended Winter Break • Parental Leave • Wellness Reimbursement Credit • Home Office Stipend • Professional Development Budget • Office food • Team hangouts and social events • Supportive and motivated Professional Services team

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