Customer Solutions Architect

Vaga não está no LinkedIn

🔥 20 horas atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $150.000 - $185.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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Fenix24

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2009

💼 Consultoria

📦 Logística

🔒 Cibersegurança

Consulting • Logistics • Cybersecurity

A Fenix24 é a líder mundial em recuperação de incidentes e resiliência cibernética, especializada em rápida recuperação de ransomware, resposta a incidentes e restauração garantida de operações. A empresa combina avaliações, remediação, serviços de proteção gerenciada e software de ativos e resiliência com uma equipe de recuperação testada em campo e resposta de uma hora para ajudar organizações de diversos setores a se recuperarem e se defenderem contra ataques cibernéticos avançados.

Descrição

• Serve as the named technical point of contact for a portfolio of Argos99 customers from contract signature through renewal • Lead technical onboarding, including kickoff, onboarding plan, connectivity and access, and sign-off against agreed success criteria • Configure and validate data sources across identity, endpoint, infrastructure, network and backup systems • Verify data quality in the Argos99 knowledge graph • Design solutions for customer needs not yet covered by the platform, including new collectors and integrations such as ServiceNow CMDB • Write clear requirements for engineering • Coordinate customer-side testing and validate delivered solutions before go-live • Run regular technical reviews on coverage, data health and open issues • Triage customer issues and resolve configuration problems directly • Provide engineering with complete diagnoses for product defects • Support Fenix24's services and incident response teams with Argos99 data and environment context during assigned customer incidents • Bring customer feedback, recurring needs and onboarding friction to product and engineering • Perform other duties as required

🎯 Requisitos

• Bachelor's degree in a technical field, or equivalent practical experience • 5 or more years in a customer-facing technical role, such as technical account manager, solutions architect, implementation engineer, or senior systems or security engineer • Experience leading customer implementations or onboarding projects, including planning, timelines, dependencies, and stakeholder alignment through completion • Strong working knowledge of enterprise infrastructure: Active Directory and Entra ID, Azure and AWS, virtualization, networking and backup platforms • Understanding of APIs, data flows and authentication models, including OAuth, service accounts and least privilege • Scripting experience with Python or PowerShell for troubleshooting and configuration • Preferred: background in security operations, incident response or disaster recovery • Preferred: experience with asset inventory, CMDB or CAASM tools, especially ServiceNow • Excellent analytical, organization and problem-solving skills • Demonstrated strong written and oral communication skills, relationship-building skills and leadership capabilities • Ability to form relationships across all levels of the company while modeling Fenix24's Culture and Values

🏖️ Benefícios

• Remote work • Occasional after-hours availability expected for customer incidents

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