Vice President, Product and Technology Operations

🕒 Abril 24

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FICO

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1956

💸 Finanças

🤖 Inteligência Artificial

☁️ SaaS

Finance • Artificial Intelligence • SaaS

FICO é uma empresa líder em analytics e software, reconhecida pelo FICO® Score, uma ferramenta amplamente utilizada por credores para avaliar o risco de crédito. A empresa oferece uma plataforma abrangente que aproveita dados, IA e machine learning para impulsionar a tomada de decisões inteligentes e o engajamento de clientes em diversos setores. As soluções da FICO abrangem detecção de fraudes, credit scoring e gestão do ciclo de vida do cliente, tornando-a vital para segmentos como serviços financeiros e telecomunicações. Seus produtos inovadores ajudam as empresas a otimizar resultados por meio de analytics em tempo real, composabilidade de negócios e gestão de cenários.

Descrição

• Set the strategy and execution model for Technology Operations, driving adoption of standards and operating practices across product and engineering functions. • Establish and maintain the operating rhythm, cadence, and governance that keeps product, engineering, cloud engineering, and architecture aligned and moving. • Represent operational risk and delivery confidence to senior leadership, ensuring strategic priorities are translated into disciplined, measurable execution. • Lead end-to-end product lifecycle management including NPI, EOL, and PDLC governance across the technology organization. • Drive engineering capacity planning, resource management, delivery risk visibility, and cross-team dependency resolution. • Oversee roadmap intake, confidence reporting, and trade-off decision support to enable informed executive decision-making. • Own Release Management by defining release content and business value and governing whether a release is fit and approved for General Availability. • Maintain architecture governance, decision records, and technical risk assessment across major platform initiatives. • Partner with Security and Compliance teams to ensure release governance and architecture decisions reflect FICO's regulatory and risk obligations. • Lead operationalization of strategic initiatives from General Availability through scaled customer adoption. • Drive customer migration planning, sequencing, and value realization for the most strategic accounts. • Oversee process and workflow optimization across technology teams to accelerate delivery and improve outcomes. • Build and maintain insights, dashboards, and executive decision-support narratives that drive accountability and action in partnership with the Software Insights team. • Manage the product execution environment across Aha, Jira, GitHub, and the Product Database, ensuring standards, governance, and data integrity. • Define and track metrics that enable speed and confidence across all operational functions. • Recruit, develop, and retain a high-performing team of technical operations leaders and specialists with clear career paths and accountability. • Build a culture of psychological safety, continuous improvement, and operational excellence across all functions. • Partner closely with leaders across Product, Engineering, Architecture, and Global PMO to ensure seamless cross-functional collaboration.

🎯 Requisitos

• Extensive senior leadership experience in product or engineering operations, product management, or a related function within a software or SaaS organization. • Proven track record of building operational functions from the ground up and driving cross-functional alignment in complex, matrixed environments. • Deep understanding of the software development lifecycle with ability to use tooling and data to drive visibility and accountability. • Proficiency with product and engineering platforms such as Aha, Jira, and GitHub, with experience maintaining governance and data integrity. • Demonstrated ability to translate strategic priorities into disciplined, measurable execution across large-scale engineering and product organizations. • Proven success driving roadmap confidence, release quality, and customer adoption outcomes through systematic operational improvements. • Exceptional ability to operate in matrixed structures where influence is earned through partnership rather than authority. • Strong track record of building productive working relationships across product, engineering, architecture, and business functions. • Clear and confident communicator who operates fluidly with executives and practitioners alike. • Proven ability to craft compelling executive narratives that drive accountability and action across senior leadership teams. • Deeply invested in team development with a proven ability to build cultures of accountability, psychological safety, and continuous growth. • Experience defining clear career paths and developing the next generation of operational and technical leaders. • Familiarity with AI-assisted development practices and developer productivity tooling as a means to accelerate engineering velocity. • Experience in regulated industries, particularly financial services, with understanding of compliance and risk obligations.

🏖️ Benefícios

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.