Director of Cloud Operations

🕒 Abril 20

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Firstup

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏢 Corporativo

👥 RH Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

Firstup é uma plataforma abrangente de experiência do empregado, projetada para oferecer comunicação altamente personalizada em grande escala. Ela oferece uma plataforma de comunicação inteligente que se conecta a qualquer ambiente, garantindo a segurança dos dados e a integridade da infraestrutura. As soluções da Firstup visam engajar os funcionários por meio de diversos canais, incluindo e-mail, aplicativos móveis e intranet, tornando cada interação significativa ao longo da jornada do funcionário. A plataforma integra-se perfeitamente com ferramentas como Microsoft 365 e ServiceNow para aprimorar a gestão de serviços e a produtividade da força de trabalho.

Descrição

• Lead and evolve our cloud infrastructure and operational practices across a globally distributed SaaS platform • Ensure the reliability, scalability, and efficiency of our systems running across multiple AWS regions in the United States and Europe • Partner closely with Engineering, Security, and Product to strengthen operational excellence • Enhance system observability and drive continuous improvement in how we build and run services • Lead a distributed team of engineers across the US and UK • Foster a high-performing, collaborative, and growth-oriented environment • Guide architecture decisions for microservices, Kubernetes (EKS), and serverless workloads • Advance our observability strategy using Datadog • Establish and refine incident management practices • Lead efforts to reduce MTTR and improve incident response effectiveness • Oversee ongoing operations of a legacy .NET-based solution hosted in private data centers

🎯 Requisitos

• 10+ years in cloud infrastructure, SRE, or DevOps roles • Recent experience leading CloudOps/SRE teams • Proven track record of leading operational or platform transformations in a SaaS environment • Experience operating multi-region, customer-facing systems at scale • Strong hands-on experience with AWS (multi-region architectures) • Strong hands-on experience with Kubernetes (EKS) and containerized environments • Strong hands-on experience with Infrastructure as Code (Terraform preferred) • Strong hands-on experience with CI/CD pipelines (CircleCI or similar) • Strong hands-on experience with observability platforms (Datadog or equivalent) • Solid understanding of microservices and distributed systems design • Familiarity with serverless architectures and modern cloud-native patterns • Deep experience with incident management, on-call operations, and reliability engineering practices • Strong understanding of SLO/SLI frameworks, monitoring strategies, and performance optimization • Demonstrated ability to balance hands-on technical work with team leadership • Collaborative, pragmatic leader who can influence across teams and functions • Passion for building and supporting high-performing teams • Focus on continuous improvement, with a bias toward measurable outcomes

🏖️ Benefícios

• Excellent PTO program • Great health benefits • Casual and friendly environment • Remote work • Leadership team that believes in personal and professional growth