Technical Customer Support

🕒 Julho 17

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Fiscal AI

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2021

💳 Fintech

☁️ SaaS

🔌 API

Fintech • SaaS • API

A Fiscal AI é uma empresa moderna de dados financeiros que oferece um terminal de pesquisa tudo-em-um e APIs de nível institucional, fornecendo fundamentos limpos e em tempo real para ações públicas, ETFs e fundos. A plataforma combina finanças padronizadas de alta qualidade e conforme relatado, conteúdo de relações com investidores, dados de KPI, resumos alimentados por IA, dashboards e visualização de dados para agilizar os fluxos de trabalho de pesquisa para investidores e instituições. A Fiscal AI atende tanto investidores individuais quanto clientes corporativos, enfatizando a qualidade dos dados, auditabilidade, entrega de baixa latência e segurança SOC2 Tipo II.

Descrição

• Own first-line customer support for Fiscal.ai users across email, Slack, and ticketing systems. • Troubleshoot account, billing, product, API, MCP, and financial data issues with strong triage judgment. • Explain financial data, platform limitations, API access, coverage, and update timing in concise, customer-friendly language. • Escalate issues to product, data operations, or engineering with clear context when they cannot be resolved directly. • Identify recurring support patterns and surface product, documentation, data quality, or workflow improvements.

🎯 Requisitos

• 3+ years experience with a proven track record in customer support, technical support, or customer success within SaaS, Fintech, financial data, or developer-facing products. • Financial Data Literacy: Ability to understand and explain company financial statements, ratios, estimates, transcripts, tickers, exchanges, ETFs, ADRs, coverage gaps, and data update timing. • Strong experience and interest in financial markets • Technical Support Skills: Comfortable troubleshooting REST APIs, MCP integrations, API keys, JSON/error payloads, rate limits, browser issues, screenshots, and console logs. • Support Triage Judgment: Ability to identify whether an issue belongs to support, billing, product, data operations, or engineering, and escalate with clear context when needed. • Clear Written Communication: Strong ability to write concise, accurate, plain-language replies that explain technical or policy issues. • Systems Fluency: Experience working with shared inboxes, Slack/internal review workflows, ticketing systems (Linear), billing tools (Stripe). • Investment Research Interest: Familiarity with fintech, market data, SaaS subscriptions, developer APIs, or investment research workflows is a strong advantage