Technical Support Engineer

🕒 Julho 27

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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FL3XX

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2010

🚀 Aeroespacial

☁️ SaaS

🤝 B2B

💰 Series unknown em 2010-02

Aerospace • SaaS • B2B

FL3XX é uma plataforma de gestão de operações de aviação baseada em nuvem e com foco em aplicativos, que digitaliza e automatiza fluxos de trabalho de aviação comercial e empresarial. Fundada em 2010 e com sede em Viena, Áustria, a FL3XX oferece um conjunto integrado para vendas de fretamento, despacho de Part 135/fretamento, agendamento de tripulação, rastreamento de manutenção, suporte a viagens, conformidade, rastreamento de voos e relatórios. A plataforma atende departamentos de voo corporativos, ambulâncias aéreas, cargas, companhias aéreas regulares e fornecedores de mobilidade aérea avançada, suportando operações globais em 7 continentes e 60 países, integrando-se a mais de 180 marketplaces de serviços e despachando mais de 250 mil voos anualmente.

Descrição

• Support customers with operational and technical questions related to the FL3XX platform • Investigate and troubleshoot reported issues • Assist customers and partners with API and integration-related inquiries • Analyze logs, requests, payloads, and platform behavior to help identify root causes • Coordinate closely with Product, Engineering, and Customer Success teams • Clearly explain technical topics to both technical and non-technical users • Help document recurring issues, workflows, and best practices • Contribute to improving the overall customer support experience

🎯 Requisitos

• Strong technical curiosity and problem-solving mindset • Experience in SaaS support, technical support, or customer-facing technology roles • Comfortable working with APIs, integrations, and web-based systems conceptually • Ability to read and understand API documentation and request/response structures • Experience with tools such as Postman, browser developer tools, Jira, HubSpot, or similar platforms is a plus • Strong written and verbal communication skills • Ability to work independently in a remote environment • Business aviation experience is a strong plus

🏖️ Benefícios

• A smart, fun, international, and motivated team to work with; • The opportunity to work with an industry-leading platform that powers business aviation operations worldwide; • An opportunity to take part in fairs and conferences; • Strong focus on your personal and professional development, with access to the latest tools and technologies; • Flexible working arrangement. This is a remote position with lots of flexibility; • A supportive team and an innovative, fast-paced work environment.