Director of Customer Compliance – Operational Governance

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🕒 Outubro 30

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

💵 $90.000 - $120.000 / ano

⏰ Tempo Integral

🔴 Especialista

🚔 Conformidade

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Fortessa Tableware Solutions

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🍽️ Alimentos e Bebidas

🏭 Manufatura

🏨 Hospitalidade

Food & Beverage • Manufacturing • Hospitality

A Fortessa Tableware Solutions é uma empresa especializada no fornecimento de produtos de alta qualidade para mesa. Oferece uma ampla variedade de itens, incluindo louças, copos e taças, talheres e acessórios para mesa. A Fortessa atende tanto consumidores finais quanto empresas, oferecendo produtos desenvolvidos para aprimorar as experiências gastronômicas com estilo e funcionalidade. Suas linhas incluem artigos de vidro soprados artesanalmente e coleções de talheres duráveis, tornando a empresa uma escolha popular para quem busca produtos premium para mesa. A Fortessa também reúne diversas marcas, como Cloud Terre e Crafthouse By Fortessa, oferecendo soluções personalizadas e selecionadas para mesa.

Descrição

• Lead and oversee the company's customer compliance program across multiple customer channels and business units • Review and interpret customer requirements, routing guides, scorecards, audits, certifications, and compliance updates • Manage customer compliance portals and serve as a key point of contact for customer requirements and compliance activities • Coordinate requirements across departments and ensure clear ownership, follow-up, and accountability • Monitor customer compliance performance, scorecards, audit findings, and chargebacks to identify risks and improvement opportunities • Lead cross-functional initiatives, corrective actions, and process improvements • Support customer onboarding, new program launches, and account transitions • Partner with IT and business system owners on ERP, WMS, TMS, EDI, and customer-facing compliance requirements • Develop and improve processes, procedures, training, and tools that strengthen compliance and operational performance • Identify opportunities to streamline processes, improve visibility, and reduce customer compliance risk • Serve as a subject matter expert and resource to leadership and cross-functional teams • Work closely with Operations, Supply Chain, Logistics, Quality, Customer Service, Sales, IT, Finance, and other teams

🎯 Requisitos

• Bachelor's degree in Business, Supply Chain, Operations, Logistics, or a related field, or equivalent experience • 5+ years of experience in customer compliance, supply chain, logistics, operations, retail support, or a related field • Experience interpreting and implementing customer-specific requirements within a manufacturing, distribution, retail, hospitality, or consumer products environment • Strong understanding of customer routing guides, packaging and labeling requirements, shipping compliance, and electronic transactions/EDI • Experience leading cross-functional projects and driving accountability across multiple departments • Strong analytical, organizational, communication, and problem-solving skills • Demonstrated experience developing and improving compliance processes and operational programs • Customer compliance experience with major retail, hospitality, foodservice, or e-commerce customers • Experience with customer compliance portals, scorecards, audits, and onboarding • Familiarity with ERP, WMS, TMS, EDI, and customer-facing compliance systems • Experience in consumer products, housewares, hospitality supply, manufacturing, or distribution • Ability to walk warehouse floors • Ability to travel occasionally

🏖️ Benefícios

• Quarterly bonus opportunities based on individual and company performance • Medical insurance • Life insurance • Disability insurance • 401(k) retirement savings plan with company match • Company-paid holidays • Paid time off (PTO) • Work/life balance • Creativity and collaboration opportunities • Making a difference in the community

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