Customer Success Manager, Payroll – Emerging Accounts

🕒 Ontem

🌵 Arizona, California, +28 estados a mais – Remoto

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏰ Tempo Integral

🟢 Júnior

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

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Fourth

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🏨 Hospitalidade

💼 Consultoria

📦 Logística

💰 Series unknown em 2015-07

Hospitality • Consulting • Logistics

A Fourth é uma empresa global de software como serviço (SaaS) que oferece soluções completas para gerenciamento de restaurantes e hospitalidade. Seu conjunto de produtos inclui gestão de força de trabalho com agendamento preditivo e otimização de mão de obra, previsão de demanda, gerenciamento de inventário e receitas, compras, RH, benefícios e folha de pagamento, além de dados e insights em tempo real. Com cerca de 25 anos de experiência, múltiplos escritórios globais e centenas de funcionários, a Fourth se concentra em ajudar operadores de hospitalidade a reduzir custos, melhorar a conformidade e tomar decisões baseadas em dados.

Descrição

• Own an assigned portfolio of approximately 75–125 large and medium-sized Payroll and PEO accounts across onboarding through renewal • Define and track payroll-specific value moments, including the first clean payroll run, accurate tax setup, on-time filing, and compliant benefits enrollment • Partner with Payroll Operations, Tax, and Benefits teams to monitor onboarding and adoption milestones • Monitor payroll accuracy and filing timeliness as leading churn indicators • Triage Payroll, PEO, Tax, and Benefits issues and immediately escalate compliance-critical items under the 24-hour SLA • Identify and flag expansion opportunities and renewal risk for commercial follow-through • Flag at-risk PEO accounts with elevated urgency • Identify trends in payroll/PEO customer challenges and suggest process, documentation, and automation improvements • Use AI-enabled adoption and health-scoring tools to surface risk and expansion signals • Maintain accurate records in Salesforce, Zendesk, and NetSuite as needed • Collaborate cross-functionally with Payroll Operations, Tax, Benefits, Support, and Sales • Operate independently with minimal day-to-day supervision

🎯 Requisitos

• 1–3+ years of customer success or account management experience specifically with payroll, PEO, or HCM accounts • Working understanding of Payroll and/or PEO fundamentals, including wage/hour basics, tax filing cadence, and benefits administration • Ability to distinguish Payroll, PEO, Tax, and Benefits issues correctly when triaging • Experience supporting large or medium-sized, higher-complexity accounts rather than a pure high-volume SMB motion • Ability to operate under compliance-critical escalation protocols and identify matters requiring Compliance/Legal sign-off • Proficiency in Salesforce • Familiarity with Zendesk and NetSuite is a plus • Comfort using AI-enabled customer-success/adoption tooling, health scoring, and workflow automation • Exceptional written and verbal communication skills • Ability to explain payroll and compliance topics clearly to non-technical customer stakeholders • Data-driven ability to interpret payroll accuracy and filing-timeliness metrics • Ability to work remotely from one of the listed eligible U.S. states

🏖️ Benefícios

• Unlimited PTO • Medical, Dental, Vision Insurance • 401k Match • Parental Leave • Laptop and equipment