Client Success Manager – Enterprise

🕒 Outubro 14

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $100.000 - $118.400 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

FranklinCovey

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1997

💼 Consultoria

📣 Marketing

🏥 Saúde

Consulting • Marketing • Healthcare

A FranklinCovey é uma líder global em transformação organizacional, especializada no desenvolvimento de líderes, equipes e culturas excepcionais que impulsionam os resultados empresariais. Eles oferecem uma variedade de serviços, incluindo cursos de treinamento, coaching executivo e consultoria, com foco na eficácia pessoal e interpessoal para aprimorar as habilidades dos indivíduos e o desempenho geral das equipes. Com ferramentas como o All Access Pass e os 7 Hábitos das Pessoas Altamente Eficazes®, a FranklinCovey capacita organizações a alcançar resultados consistentes e revolucionários em diversos setores.

Descrição

• Onboard new clients and ensure a smooth transition and rapid time to first value • Provide orientation to All Access Pass subscription elements • Conduct discovery to confirm desired results and understand the learning environment, learner profile, and program timeline • Align content, technology, and services and outline implementation strategies • Provide training, tools, templates, and guidance to support client launch and learner engagement • Build strong client relationships focused on driving results and demonstrating value • Conduct regular business reviews, review performance metrics, gather feedback, and identify utilization and expansion opportunities • Facilitate discovery and solutioning for new or additional learning programs and learner populations • Serve as a strategic thought partner and share best practices • Coordinate with sales, services, product, and technical support teams to advocate for client needs and resolve issues • Influence renewal and expansion opportunities by demonstrating subscription value and identifying upsell/cross-sell opportunities • Monitor client health and engagement and proactively address potential issues • Support task-force work developing client and learner engagement tools, templates, and processes • Represent the client perspective in product-development prioritization • Track subscription revenue retention, services attachment, client-goal achievement, defined goals, progress toward outcomes, client health metrics, and adherence to the client engagement process

🎯 Requisitos

• 5+ years of experience in training and talent development at organization or division level • 2+ years in a client-facing consulting role with executive/senior leaders and/or multiple stakeholders/workstreams • 2+ years of account or project/program management experience • Excellent communication and presentation skills • Ability to influence renewal and expansion opportunities by identifying, validating, and positioning expansion of subscription or service sales • Ability to deliver effective presentations virtually and in person • Proficiency with Zoom, Teams, PowerPoint, and Outlook • Ability to work in a data- and AI-enabled environment • Ability to manage multiple strategic and tactical projects and priorities simultaneously • Client-centric approach and passion for exceptional service and support • Knowledge of FranklinCovey content • Experience facilitating training programs in a corporate setting • Familiarity with adult learning methodologies • Experience working in a subscription environment • Certification in Customer Success (e.g., CCSM) or related field • Experience using Salesforce or other CRM software and SharePoint • FranklinCovey client administrator or facilitator experience • Organizational development/HR experience or credentials • Coaching or consulting experience or certification • Leadership experience • Sales or Customer Success Manager experience

🏖️ Benefícios

• Medical insurance • Dental insurance • Vision insurance • Health Savings Account (HSA) • Employee stock purchasing program • 401(k) • Paid time off • Holiday pay • Occasional travel for client and internal meetings, fewer than 6 times per year

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo