Senior Manager, Safety and Quality

🕒 Setembro 2

🌵 Arizona, California, +16 estados a mais – Remoto

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💵 $145.600 - $182.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

👻 Score fantasma 12%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Fuze Health

Fuze Health

1001 - 5000 funcionários

🏥 Saúde

☁️ SaaS

💊 Farmacêutico

Healthcare • SaaS • Pharmaceuticals

A Fuze Health é uma empresa de saúde guiada por tecnologia que oferece soluções integradas de farmácia, serviços clínicos e software orientado por dados para organizações de saúde, pagadores, empregadores e parceiros de ciências da vida. Através de sua farmácia digital FuzeRx, programas clínicos Fuze Services e plataforma Fuze Technologies, oferece serviços de prescrição alimentados por API, telemedicina, diagnósticos e genômica, engajamento de pacientes e análise de dados para melhorar o acesso, adesão, identificação precoce de condições e resultados em larga escala.

Descrição

• Own FuzeRx’s quality management systems (QMS), including for supply chain and manufacturing partners • Develop and maintain quality policies, SOPs, and work instructions • Ensure recalls, deviations, CAPA, complaints, adverse events, and investigations are documented, tracked, and resolved • Facilitate inspection and audit readiness with compliance and operations • Lead continuous improvement initiatives and strengthen the quality culture • Partner with cross-functional teams to resolve quality issues and prevent recurrence • Manage compilation, accuracy, and timely submission of quality metrics to licensing boards, PBMs, and accreditation organizations such as URAC • Design, track, interpret, and present quality dashboards, error rates, and performance KPIs to senior leadership • Monitor trends across medication errors, near misses, dispensing quality, patient complaints, shipping quality, and customer-specific metrics • Analyze data to identify recurring issues and emerging risks • Conduct root cause analyses for quality events and operational failures • Initiate and implement corrective and preventive actions (CAPAs) • Recommend and lead process improvements that reduce variation and improve quality and safety • Measure the effectiveness of quality improvements • Analyze patient complaints and satisfaction trends and identify operational drivers impacting patient experience • Develop recommendations to improve service quality, turnaround times, and patient outcomes • Collaborate with Customer Experience teams to reduce repeat issues • Collaborate with compliance, operations, clinical services, enterprise, and regulatory affairs teams • Provide guidance and training on quality best practices • Hire and develop team members and manage team performance • Provide direct oversight, strategic direction, and daily management to the quality team • Build career paths, provide mentorship, conduct performance reviews, and foster development

🎯 Requisitos

• Graduate of an accredited school of pharmacy • Licensed Pharmacist (RPh) in good standing with a state Board of Pharmacy and any non-resident licenses as dictated by business strategy • 5+ years of management experience in quality or compliance functions • 5+ years of progressive experience in pharmaceutical, biotech, or healthcare supply chain quality assurance • Strong knowledge of FDA, DEA, cGMP, and state pharmacy regulations • Experience conducting and managing CAPA and implementing QMS processes • Strong collaboration skills across supply chain, operations, clinical, and regulatory teams • Proficiency in GSuite, Slack, and digital quality management systems • Excellent organizational and communication skills, with ability to influence stakeholders and vendors • Proven track record of managing, mentoring, and scaling a technical or clinical quality team • Experience in a fast-paced, start-up environment • Strong ability to synthesize complex data into clear, concise communication and action • Formal process improvement training (Lean / Six Sigma) preferred • Formal quality certification preferred • Formal project management training / certification preferred • Must be authorized to work for any employer in the U.S.

🏖️ Benefícios

• Dental, vision, and multiple group medical plans • 401(k) retirement savings plan • Group life insurance • Accidental death and dismemberment (AD&D) insurance • Flexible spending account (FSA) and health savings account (HSA) • Commuter benefits • Employer-paid short-term (STD) and long-term disability (LTD) insurance • Supplemental insurance plans, including spouse life insurance and legal insurance • Employee assistance program • Home health testing kits • Fertility medication discount program • Flexible vacation time • Accrued paid sick time • 10 paid holidays • 2 floating holidays for full time non-exempt employees • Eight weeks of paid parental leave for eligible employees, with additional paid weeks for the birthing parent • 4 weeks paid caregiver leave • Lifestyle Spending Account allowance each month

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