Senior Lifecycle Services Operations Manager

🕒 Outubro 9

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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GDT - General Datatech

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1996

💼 Consultoria

🏥 Saúde

📦 Logística

💰 Private Equity Round em 2021-01

Consulting • Healthcare • Logistics

A GDT - General Datatech é um provedor global de soluções de TI especializado em acelerar a digitalização e avançar as metas de negócios por meio da transformação e modernização de plataformas, redes e segurança. A empresa oferece um conjunto de soluções de infraestrutura apoiadas por profundo conhecimento técnico e um modelo de entrega de serviços flexível, assegurando que atenda às necessidades de negócios mais urgentes de seus clientes. A GDT se destaca por suas soluções líderes de mercado em cibersegurança, nuvem e data center, redes empresariais e ofertas de colaboração. Com mais de 450 certificações em todo o mundo de fornecedores de tecnologia líderes como Cisco, HPE, NetApp e Fortinet, a GDT é reconhecida por seu extenso conhecimento e capacidade de resolver desafios complexos de tecnologia, permitindo que as empresas aumentem sua competitividade e lucratividade. Sua ampla gama de serviços inclui serviços gerenciados, software e suporte, serviços profissionais e alocação de recursos, todos projetados para apoiar a transformação digital. A GDT está comprometida em manter parcerias sólidas e fornecer experiências superiores ao cliente.

Descrição

• Own and continuously improve the operational framework for client Enterprise Agreement lifecycle management • Manage EA processes from onboarding and adoption through QBRs, renewal milestones, and True Forward / True-up coordination • Consolidate EA trackers into a single authoritative tracker with ownership, milestones, due dates, status, exceptions, and escalation paths • Establish review cadences and closed-loop action management; monitor completion and escalate overdue or blocked items • Maintain client-specific EA management plans and document operating procedures, controls, roles, and handoffs • Develop EA analytics covering license position, usage, utilization, adoption, and True Forward / True-up exposure • Coordinate Cisco data sourcing and refresh processes and improve data quality with data, BI, and technology teams • Create client-ready QBR materials connecting EA position, risks, opportunities, and recommended actions to client value • Prepare for and participate in high-touch client QBRs and coordinate follow-up actions through completion • Maintain accurate EA records across trackers, Cisco sources, CRM, and reporting systems; investigate discrepancies • Define requirements for tracker consolidation, data integrations, and workflow automation; coordinate design, testing, and adoption • Document Cisco EA licensing and operational procedures and create knowledge-transfer materials • Track and report operational measures, using results to prioritize improvements • Coordinate with Sales, Account Management, Renewals, Solution Architecture, Finance, Cisco, OEMs, and operations resources • Support EA onboarding, operational readiness, client information, adoption activities, review preparation, and issue escalation • Provide selected secondary support for GDTamp-related work intersecting with EA data, QBR analytics, lifecycle reporting, or client asset visibility • Lead or support cross-functional improvements and special projects related to EA lifecycle operations

🎯 Requisitos

• Strong understanding of Enterprise Agreements, enterprise software licensing, subscriptions, renewals, client adoption, and lifecycle operations; Cisco EA experience is required • Ability to interpret EA program rules and contract terms, including license usage, over/under position, renewal milestones, and True Forward / True-up concepts • Experience building or interpreting operational analytics, client reporting, and executive-ready presentations • Experience with workflow trackers and operational systems such as Smartsheet, CRM platforms, SAP, Microsoft Teams, Cisco data sources, or similar tools • Strong process-management, project-management, documentation, change-management, and continuous-improvement skills • Ability to translate business and client needs into process requirements, data definitions, tracker logic, reporting, and automation requirements • Strong analytical judgment and attention to detail; ability to investigate data discrepancies and explain findings clearly • Strong written, verbal, and presentation skills, including client-facing QBR support • Ability to lead through influence and coordinate across cross-functional teams • Self-motivated, adaptable, organized, and able to manage multiple priorities • PMP, ITIL, Lean / Six Sigma, Agile, change-management, data-management, or comparable certifications preferred • Cisco certifications or training related to software, Enterprise Agreements, licensing, renewals, or adoption helpful • Bachelor’s degree in business, information technology, computer science, operations, or a related field preferred; equivalent relevant experience may be considered • 7+ years of experience in Enterprise Agreement, software/subscription lifecycle, technology services operations, renewals, customer success, or a related client-facing IT services environment • Experience managing cross-functional operational programs or complex customer lifecycle processes from onboarding through adoption, review, and renewal milestones • Experience analyzing enterprise software or license data, building operational reporting, and translating findings into clear recommendations • Experience designing or improving trackers, controls, SOPs, workflow automation, or data-quality processes • Experience with Cisco Enterprise Agreements, True Forward / True-up processes, Cisco data sources, or comparable enterprise licensing programs preferred • Experience with Power BI, Excel, SQL, CRM platforms, Smartsheet or similar workflow tools, and enterprise data systems such as SAP preferred

🏖️ Benefícios

• Career development opportunities • Access to cutting-edge technology • Collaborative environment • People-first, inclusive culture • Employee recognition for contributions

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