Senior Director of Operations

🕒 Outubro 9

🏄 California, Oregon – Remoto

🏄 California – Remote 🌲 Oregon – Remote

💵 $167.280 - $250.920 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Onto Innovation

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2019

🏭 Manufatura

Semiconductors • Manufacturing • Technology

A Onto Innovation é um fornecedor líder de soluções de software para metrologia, inspeção de defeitos, litografia e manufatura inteligente. A empresa se concentra em fabricantes de semicondutores para ajudá-los a acelerar o desenvolvimento de produtos e processos, melhorar o rendimento e reduzir custos. A Onto Innovation oferece tecnologias para inspeção de wafers nus de entrada, embalagem final e tudo mais, abordando desafios em lógica, fundição, memória, RF/MEMS, sensores de imagem, embalagem avançada, LED/potência, teste de sonda e fabricação de display de painel plano. Por meio da inovação, a Onto Innovation permite que os clientes sejam os primeiros no mercado com produtos premium, resolvendo os desafios mais prementes dos processos e melhorando a confiabilidade dos produtos.

Descrição

• Develop and execute the Service Operations strategy aligned with company, business, and customer priorities • Establish the operating model, processes, governance, and performance expectations for consistent and scalable service execution • Translate business forecasts, installed-base growth, product roadmaps, and customer requirements into service capacity and operational plans • Anticipate operational risks and emerging service requirements and establish organizational readiness plans • Drive alignment and accountability across service organizations, regions, and cross-functional partners • Define, monitor, and continuously improve key service performance indicators • Ensure accurate, timely, actionable service-performance reporting and use operational data to identify trends, risks, and improvement opportunities • Establish service operating standards and service-hygiene metrics and partner with field leadership on process compliance, disciplined execution, and data quality • Drive corrective actions and sustained improvements when performance falls below expectations • Establish governance to sustain improvements and measure business impact • Lead organizational change associated with new processes, technologies, operating models, and business requirements • Oversee equipment installation and startup activities to achieve or exceed performance targets • Partner with Field Service, Engineering, Product, and customer-facing organizations to improve installation effectiveness and reduce delivery-to-acceptance cycle time • Establish improvement plans for recurring installation, qualification, and acceptance issues • Incorporate installation and field-performance lessons learned into service processes, training, and product improvements • Develop workforce and headcount strategies aligned with demand, installed-base requirements, productivity expectations, and growth • Optimize labor deployment, utilization, coverage, and cost while maintaining service levels and organizational capability • Manage operating budgets and service investments • Partner with Finance and business leadership on forecasting, workforce planning, productivity initiatives, and financial performance • Deliver quarterly and annual financial and operational objectives

🎯 Requisitos

• Bachelor’s degree in Engineering, Business, Operations Management, or a related field, or equivalent combination of education and relevant experience • Significant progressive leadership experience in service operations, field service, operations, engineering, or a related function within the semiconductor equipment, semiconductor manufacturing, advanced manufacturing, or other complex capital-equipment industry • Demonstrated experience leading managers and large, geographically distributed technical/service organizations • Demonstrated success managing complex service operations using operational and financial KPIs • Experience with workforce and capacity planning, resource utilization, budgeting, and cost management • Proven ability to lead large-scale operational improvement or business transformation initiatives • Strong experience managing complex customer issues and working across technical and commercial organizations • Demonstrated ability to influence and align senior leaders across functional and organizational boundaries • Strong analytical, business, financial, and problem-solving capabilities • Excellent executive communication and stakeholder-management skills • Experience supporting semiconductor capital equipment in high-volume manufacturing environments • Experience with Lean, Six Sigma, or other structured continuous-improvement methodologies • Experience with service analytics, digital service capabilities, automation, and data-driven performance management • For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3)

🏖️ Benefícios

• Health coverage • Dental coverage • Vision coverage • Life insurance • Disability insurance • PTO • 401(k) with employer match • Employee Stock Purchase Program (ESPP) • Wellness initiatives • Cutting-edge tools • Annual bonus opportunities • Potential long-term incentives tied to company and individual success • Collaborative, inclusive culture

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