Director, Technical Solutions Support

🔥 19 horas atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $140.000 - $210.000 / ano

⏰ Tempo Integral

🔴 Especialista

💻 Engenheiro de Soluções

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GE HealthCare

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1892

🏥 Saúde

💊 Farmacêutico

Healthcare • Medical Technology • Pharmaceuticals

A GE HealthCare é líder em cuidado de precisão, dedicada a oferecer tecnologias inovadoras e soluções integradas que elevam a qualidade dos serviços de saúde. Como empresa independente, tem foco em diagnóstico por imagem, ultrassom e TI em saúde, capacitando profissionais de saúde e melhorando os desfechos dos pacientes por meio de tecnologias médicas avançadas e soluções de cuidado personalizado. Com investimento significativo em pesquisa e desenvolvimento (P&D), a GE HealthCare busca transformar a área da saúde, tornando os hospitais mais eficientes e as terapias mais precisas.

Descrição

• Lead, coach, and develop a national, multi-modality team of Technical Solutions Support Professionals • Create a high-performance culture focused on customer success, innovation, accountability, and continuous improvement • Establish talent development strategies, succession planning, and talent pipeline • Provide dotted-line leadership and strategic direction for Imaging Advocates • Foster collaboration across Clinical Applications, Service, Sales, Product, and Marketing teams • Design and implement standard work, operating procedures, and performance expectations for the TSSP organization • Develop scalable processes, tools, metrics, and governance models across modalities • Define key performance indicators and measure business impact, customer outcomes, and operational efficiency • Drive best-practice sharing and operational excellence initiatives across the TSSP network • Create and maintain a talent pipeline for critical TSSP roles • Partner with Clinical Applications leadership on onboarding programs, competency models, and continuing education pathways • Ensure consistent capability development across imaging modalities and customer engagement models • Support strategic customer relationships, enterprise agreements, and transformational healthcare partnerships • Participate in deal development, solution design, and customer planning involving clinical resource inclusion • Identify opportunities to expand value-added services and strengthen long-term customer partnerships • Develop integrated engagement models across TSSPs, CAS teams, and Imaging Advocates • Address gaps in customer adoption, workflow optimization, and clinical performance • Represent the voice of the customer in future service offerings and capability development • Develop and execute a multi-year strategy for the TSSP organization • Lead transformation initiatives improving scalability, customer experience, and operational effectiveness

🎯 Requisitos

• Master's degree from an accredited university or college for roles in the USA, or a high school diploma/GED with at least 6 years of experience in the applicable job family/function • Minimum 10 years of experience in medical imaging, clinical applications, healthcare operations, workforce development, or related healthcare leadership roles • Demonstrated experience leading cross-functional initiatives and influencing without direct authority • Experience working with strategic healthcare customers and executive stakeholders • Strong understanding of imaging operations, clinical workflows, and healthcare systems • Ability to create, drive, and execute new processes and standard work • Willingness to travel 25% • Advanced degree (MBA, MHA, MS, or equivalent) desired • Minimum 3 years of people leadership experience managing distributed and highly mobile teams • Experience leading clinical applications, customer success, workforce development, or healthcare consulting organizations • Multi-modality imaging experience • Experience supporting large IDN, academic, or enterprise healthcare partnerships • Knowledge of change management, operational excellence, and process improvement methodologies • Experience building scalable training, competency, and onboarding programs • Strong oral and written communication skills • Strong interpersonal and leadership skills • Ability to analyze and resolve problems • Ability to lead programs/projects • Ability to document, plan, market, and execute programs • Established project management skills • Legally authorized to work in the United States; employment visa sponsorship is not available now or in the future • Successful completion of a drug screen, as applicable

🏖️ Benefícios

• Performance-based incentive compensation, including cash bonus(es) and/or long-term incentives (LTI) • Medical, dental, and vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life, disability, and accident insurance • Tuition reimbursement • Professional development • Relocation assistance not provided

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