Customer Success

🕒 Julho 16

🏄 California – Remoto

🏄 California – Remote

💵 $95.000 - $200.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Span

SiteLinkedInTodas as Vagas

11 - 50 funcionários

⚡ Energia

☁️ SaaS

Energy • SaaS • Technology

A Span é uma empresa de tecnologia que se concentra na criação de soluções de energia sustentável para propriedades residenciais e comerciais. Seus produtos inovadores incluem painéis elétricos inteligentes que otimizam o uso de energia e se integram perfeitamente com fontes de energia renovável, como a energia solar.

Descrição

• You'll build deep, trusted relationships with engineering leaders—understanding their goals, unblocking challenges, and helping them get the most out of Span. • Lead onboarding, set success plans, and guide customers through best practices to ensure adoption, retention, and expansion. • Be the go-to advisor for our customers—navigating the worlds of AI Effectiveness and Developer Intelligence. • Work across departments (Sales, Product, Engineering) to advocate for customer needs and deliver a standout experience. • Lead value-driven conversations regularly with customers to help them make the connection between Engineering Intelligence and business outcomes. • Identify champions, expand usage across teams, and proactively spot churn risks before they happen. • Get creative with workflows, playbooks, and experiments to scale our CS efforts as we grow.

🎯 Requisitos

• 3+ years of experience in Customer Success or similar post-sales roles at a SaaS company. • Experience working with technical teams—especially engineering leaders—at mid-market or enterprise companies. • A consultative approach to customer relationships—you love solving messy problems, not just checking boxes. • Excellent communication skills—you know how to read a room and speak both engineer and executive. • Comfort with ambiguity and a bias toward action—you know when to zoom in and when to zoom out. • You take pride in your organization and follow-through, and you’re always one step ahead. • You care deeply about your customers and want to help them thrive.

🏖️ Benefícios

• Offers Bonus